Sr Manager, ServiceNow

Key Responsibilities

• Independently lead initiatives end-to-end, acting as both the business partner and technical architect for ServiceNow solutions.
• Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.
• Design and architect scalable solutions within the ServiceNow platform across GRC, SecOps, and Legal Service Delivery modules.
• Manage relationships with process owners across GRC, SecOps, and Legal Service Delivery, handling day-to-day escalations.
• Partner with the OneTrust team to document current-state privacy workflows and translate them into ServiceNow Privacy Management requirements.
• Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.
• Cook up User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in ServiceNow.
• Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.
• Identify opportunities for new/improved architecture opportunities.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.
• Proven proficiency in at least two (preferably three) of the following areas: GRC, SecOps, Third-Party Risk, Privacy, or Legal Service Delivery.
• Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.
• Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.
• Experience with Privacy Management tools such as OneTrust or ServiceNow Privacy Management.
• Experience leading platform migration or consolidation initiatives.
• ServiceNow Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.
• Experience in the pharmaceutical, life sciences, or a similarly regulated industry.