Service Manager

At EquipmentShare, we’re assembling the best team to transform the construction industry through innovative technology, real-time support, and a people-first culture. We’re hiring a Service Manager in Brownsville, TX to lead a team of Heavy Equipment Maintenance Technicians.

Responsibilities

• Use our proprietary T3 platform to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues by pulling data from hundreds of makes and models
• Determine root causes and corrective actions quickly with real-time information
• Coordinate and supervise the quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture customer relationships to ensure 100% satisfaction and keep customers informed about new ways EquipmentShare can support their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees while maintaining a safe work environment
• Perform other assigned duties as needed

Benefits

• Monthly Family Dinner Night — company treats you and your family to dinner every month (*restrictions apply)
• Competitive compensation: base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Generous PTO plus paid holidays
• Gym membership stipend plus wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements for applicable roles
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

Skills and Qualifications

• Industry knowledge (rental industry or related construction field)
• Three years of maintenance and service experience preferred
• Strong interpersonal and problem-solving skills
• Adaptable to a fast-paced, growing company and able to quickly learn about EquipmentShare products and services
• Competitive yet team-oriented mindset
• Preference given to applicants with construction industry experience
• Superior customer service, teamwork, and verbal/written communication skills

Education and Experience

• High school diploma (trade school certificate preferred)
• Experience in field service, maintenance, and repair preferred
• Experience leading maintenance teams
• Valid driver’s license with acceptable driving record (must be at least 21 years old to operate company vehicle)

Physical Requirements

• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety-sensitive position; employment contingent on passing a 10-panel drug screen