Sr. Manager, Service Strategy & Operations Analytics
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to strip out the long EEO statement, the Indiana HEA, the Fair Chance Ordinance links, the EEO poster, FMLA poster, SquareTrade is proud to be EEO, etc. Also the "Beware of Recruitment Fraud." etc. Also the "SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position." That's maybe substantive? It's about visa sponsorship; could be considered relevant but maybe it's boilerplate? It's a specific statement about visa sponsorship; could be considered relevant but maybe it's considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not exactly EEO; it's about sponsorship. Might be considered legal? Not sure. Safer to keep? The instruction says remove legal boilerplate. Visa sponsorship could be considered legal. I'd remove it to be safe.
Also "The candidate(s) offered this position will be required to submit to a background investigation." That's also legal/background check; could be considered boilerplate. Might remove.
We need to preserve substantive info: company description, role description, responsibilities, qualifications, skills, leadership profile, what makes role unique, benefits, pay.
We also have "Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team" under Additional Information. That's a benefit? It's about work arrangement. Could be part of Benefits or maybe separate. We'll include in Benefits.
Also "Various corporate perks and discounts" - benefit.
Now we need to format.
Let's extract sections.
About the role: company description paragraph: "SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand."
That's About the role.
Responsibilities: Under "What You’ll Do:" there are bullet-like paragraphs. We need to capture each duty as list items.
The text after "What You’ll Do:" includes:
- Own Operations Analytics Strategy & Operating Model
- Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards.
- Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership.
- Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development.
- Use structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations.
- Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions.
- Strengthen Data Quality, KPI Architecture and Confidence in Decision Support Tools
- Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities that improve trust, access, and decision-making across operations.
- Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices.
- Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases.
- Lead enterprise operational reporting, dashboarding, and technology migration with a focus on clarity, actionability, scalability, and reuse.
- Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes.
- Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers and P&L outcomes.
- Drive Analytics, Automation & AI Transformation
- Lead analytics transformation, including self-service analytics and AI-enabled decision support, by defining practical use cases, adoption paths, and scalable standards.
- Expand access to high-value data, tools, and AI-driven solutions while balancing ease of use, governance, reliability, and business value.
- Move the organization from static reporting to dynamic, diagnostic, forward-looking insights that support planning, prioritization, and course correction.
- Build stakeholder confidence and capability in using data for day-to-day decision-making.
We can flatten into a single list of responsibilities, but better to keep subheadings? The instruction: use
- for any list of duties/requirements/benefits. So we can just make a flat list of all duty statements. Could also keep subheadings as
then list. But we need to preserve all substantive information; we can include headings as
maybe. But they said use
for section headings only. Subheadings inside responsibilities could be
bold? Not required. We'll just make a list.
We need to capture each bullet as
- . Ensure we don't lose any detail.
Let's list all duty statements:
1. Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards.
2. Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership.
3. Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development.
4. Use structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations.
5. Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions.
6. Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities that improve trust, access, and decision-making across operations.
7. Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices.
8. Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases.
9. Lead enterprise operational reporting, dashboarding, and technology migration with a focus on clarity, actionability, scalability, and reuse.
10. Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes.
11. Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers and P&L outcomes.
12. Lead analytics transformation, including self-service analytics and AI-enabled decision support, by defining practical use cases, adoption paths, and scalable standards.
13. Expand access to high-value data, tools, and AI-driven solutions while balancing ease of use, governance, reliability, and business value.
14. Move the organization from static reporting to dynamic, diagnostic, forward-looking insights that support planning, prioritization, and course correction.
15. Build stakeholder confidence and capability in using data for day-to-day decision-making.
Now Qualifications: Under "Qualifications Experience" etc.
We have:
Experience:
- 10+ years in analytics, business operations, strategy, or related fields, with experience leading complex analytics workstreams or functions in operationally intensive environments.
- Proven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support.
- Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment.
Skills & Capabilities:
- Strong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations.
- Strong understanding of financial drivers, forecasting, and operational performance measurement.
- Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices.
- Familiarity with AI, predictive modeling, and advanced analytics use cases that improve operational decision-making and adoption.
- Excellent structured communication and executive storytelling, with the ability to simplify complexity and influence decisions.
Leadership Profile:
- Ownership-oriented leader with a bias for action, accountability, and measurable business impact.
- Comfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes.
- Able to balance strategic thinking with hands-on problem solving to ensure execution quality and sustainable capability-building.
What Makes This Role Unique:
- Opportunity to shape how North America service operations use data, analytics, and AI to drive decisions—not just report results.
- Central role connecting operational performance, customer outcomes, cost drivers, forecasts, and P&L impact into actionable insights.
- High-visibility platform to influence senior leadership priorities, strengthen analytics standards, and improve how insights are used across the organization.
We need to map to sections: Qualifications (experience), Skills (skills & capabilities), maybe also Leadership Profile could be part of Skills or Qualifications? But we have only Skills section heading allowed. Could we include Leadership Profile under Skills? Or we could make a separate section? The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. There's no "Leadership Profile". We could fold leadership profile into Skills or Qualifications. Probably better to put under Skills as it's about capabilities. Or we could put under Qualifications. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which sections to include. We'll include Qualifications (experience), Skills (skills & capabilities + leadership profile), Benefits, Pay.
We also have "Requirements" maybe not needed if we have Qualifications and Skills. Could omit Requirements.
Now Benefits: Additional Information list:
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per
for prose. We must not repeat job title as heading. No Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to strip out the long EEO statement, the Indiana HEA, the Fair Chance Ordinance links, the EEO poster, FMLA poster, SquareTrade is proud to be EEO, etc. Also the "Beware of Recruitment Fraud." etc. Also the "SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position." That's maybe substantive? It's about visa sponsorship; could be considered relevant but maybe it's boilerplate? It's a specific statement about visa sponsorship; could be considered relevant but maybe it's considered boilerplate? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not exactly EEO; it's about sponsorship. Might be considered legal? Not sure. Safer to keep? The instruction says remove legal boilerplate. Visa sponsorship could be considered legal. I'd remove it to be safe. Also "The candidate(s) offered this position will be required to submit to a background investigation." That's also legal/background check; could be considered boilerplate. Might remove. We need to preserve substantive info: company description, role description, responsibilities, qualifications, skills, leadership profile, what makes role unique, benefits, pay. We also have "Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team" under Additional Information. That's a benefit? It's about work arrangement. Could be part of Benefits or maybe separate. We'll include in Benefits. Also "Various corporate perks and discounts" - benefit. Now we need to format. Let's extract sections. About the role: company description paragraph: "SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand." That's About the role. Responsibilities: Under "What You’ll Do:" there are bullet-like paragraphs. We need to capture each duty as list items. The text after "What You’ll Do:" includes: - Own Operations Analytics Strategy & Operating Model - Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards. - Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership. - Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development. - Use structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations. - Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions. - Strengthen Data Quality, KPI Architecture and Confidence in Decision Support Tools - Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities that improve trust, access, and decision-making across operations. - Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices. - Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases. - Lead enterprise operational reporting, dashboarding, and technology migration with a focus on clarity, actionability, scalability, and reuse. - Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes. - Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers and P&L outcomes. - Drive Analytics, Automation & AI Transformation - Lead analytics transformation, including self-service analytics and AI-enabled decision support, by defining practical use cases, adoption paths, and scalable standards. - Expand access to high-value data, tools, and AI-driven solutions while balancing ease of use, governance, reliability, and business value. - Move the organization from static reporting to dynamic, diagnostic, forward-looking insights that support planning, prioritization, and course correction. - Build stakeholder confidence and capability in using data for day-to-day decision-making. We can flatten into a single list of responsibilities, but better to keep subheadings? The instruction: use
- for any list of duties/requirements/benefits. So we can just make a flat list of all duty statements. Could also keep subheadings as
then list. But we need to preserve all substantive information; we can include headings as
maybe. But they said use
for section headings only. Subheadings inside responsibilities could be
bold? Not required. We'll just make a list. We need to capture each bullet as
- . Ensure we don't lose any detail.
Let's list all duty statements:
1. Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards.
2. Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership.
3. Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development.
4. Use structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations.
5. Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions.
6. Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities that improve trust, access, and decision-making across operations.
7. Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices.
8. Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases.
9. Lead enterprise operational reporting, dashboarding, and technology migration with a focus on clarity, actionability, scalability, and reuse.
10. Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes.
11. Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers and P&L outcomes.
12. Lead analytics transformation, including self-service analytics and AI-enabled decision support, by defining practical use cases, adoption paths, and scalable standards.
13. Expand access to high-value data, tools, and AI-driven solutions while balancing ease of use, governance, reliability, and business value.
14. Move the organization from static reporting to dynamic, diagnostic, forward-looking insights that support planning, prioritization, and course correction.
15. Build stakeholder confidence and capability in using data for day-to-day decision-making.
Now Qualifications: Under "Qualifications Experience" etc.
We have:
Experience:
- 10+ years in analytics, business operations, strategy, or related fields, with experience leading complex analytics workstreams or functions in operationally intensive environments.
- Proven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support.
- Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment.
Skills & Capabilities:
- Strong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations.
- Strong understanding of financial drivers, forecasting, and operational performance measurement.
- Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices.
- Familiarity with AI, predictive modeling, and advanced analytics use cases that improve operational decision-making and adoption.
- Excellent structured communication and executive storytelling, with the ability to simplify complexity and influence decisions.
Leadership Profile:
- Ownership-oriented leader with a bias for action, accountability, and measurable business impact.
- Comfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes.
- Able to balance strategic thinking with hands-on problem solving to ensure execution quality and sustainable capability-building.
What Makes This Role Unique:
- Opportunity to shape how North America service operations use data, analytics, and AI to drive decisions—not just report results.
- Central role connecting operational performance, customer outcomes, cost drivers, forecasts, and P&L impact into actionable insights.
- High-visibility platform to influence senior leadership priorities, strengthen analytics standards, and improve how insights are used across the organization.
We need to map to sections: Qualifications (experience), Skills (skills & capabilities), maybe also Leadership Profile could be part of Skills or Qualifications? But we have only Skills section heading allowed. Could we include Leadership Profile under Skills? Or we could make a separate section? The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. There's no "Leadership Profile". We could fold leadership profile into Skills or Qualifications. Probably better to put under Skills as it's about capabilities. Or we could put under Qualifications. The instruction: Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose which sections to include. We'll include Qualifications (experience), Skills (skills & capabilities + leadership profile), Benefits, Pay. We also have "Requirements" maybe not needed if we have Qualifications and Skills. Could omit Requirements. Now Benefits: Additional Information list: - Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) - Up to 4% company match into 401(k) and contributions into your company-sponsored pension - $75/month budget to help prioritize your physical wellbeing - $80/month stipend to subsidize connectivity costs - Mental health resources including free 1:1 therapy, coaching sessions and digital resources - Supportive leave policies - Flexible Time Off Policy in addition to 9 Company Holidays - Tuition reimbursement up to $5,250 per