Sr. Manager, Service Operations

About the OpportunityFor over 20 years, the company has empowered teams to manage work seamlessly and scale solutions smarter. Now, in its most ambitious chapter yet, the organization is uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, the company creates the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what the team shows up for every day. The company transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact— so the enterprise, organizations, and teams can compete in a transformed world. The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. This role will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, this role will help guide the strategic direction of the quote-to-revenue process and analytics, and daily operations to support global revenue growth. This role will report to the Senior Director of Customer Operations. Key ResponsibilitiesSupport the evolution and transformation of the quote-to-revenue operations, providing the framework for the business to achieve essential success metricsLead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in the PSA and performing SOW RedlinesPartner with the operations excellence team to implement ongoing improvements to the quote-to-revenue process and Professional Services Automation (PSA) systemEstablish and oversee business process standards that help the services delivery teams engage with customersActively identify operational issues and design solutions to make business flow better for the PS delivery and sales teamsPartner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycleEstablish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motionAssess deployment risks, anticipate challenges, and provide escalation management when necessaryCollaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand.Become a trusted and proactive partner across many different teams within the organization Required Qualifications7+ years of experience working in finance or operations roles within SaaS organizationsExperience in implementations and enhancement projectsExcellent working knowledge of PSA (Professional Services Automation) tools and ERP systemsKnowledge of how professional services organizations work, best practices and how to optimize processes.Hands on operational skill and experience collaborating with IT/Systems teams to push through system changesA highly developed ability to investigate, articulate, and translate complex topics into simple onesComfortable working in fast-paced, high-growth environments and be able to help facilitate changeCurious, independent and proactive, with the ability to delegate as needed Current US Perks & BenefitsEmployer subsidized medical/vision and dental coverage for full-time employees401k Match to help save for your futureMonthly stipend to support work and productivityFlexible Time Away Program, plus Sick Time OffUS employees are automatically covered under sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support the communityOpportunities for professional growth and development including access to online coursesCompany Funded Perks, including a counseling membership, local retail discounts, and a personal account for the company's platformTeleworking options from any registered location in the U.S. (role specific) The hiring company provides a competitive base salary range for roles that may be hired in different geographic areas the company is licensed to operate its business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range$135,000—$172,500 USD Get to Know UsAt the company, ideas are heard, potential is supported, and contributions have real impact. There will be the freedom to explore, push boundaries, and grow beyond the role. Diverse perspectives and nontraditional paths are welcomed—because impact comes from individuals who care deeply and challenge thoughtfully. When doing work that stretches, excites, and connects to something bigger, that’s magic at work. Let’s build what’s next, together. The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.