Sr Manager, Retail Client Experience – Product Integration

About the role

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s): Austin, Westlake, Orlando, Raleigh.

What You Will Do

• Lead strategic initiatives across the retail client experience: identify client pain points and opportunity areas as part of product launches, capability enhancements, or responses to identified issues within fraud prevention, authentication, and money movement
• Frame ambiguous problems and drive to insight: break down complex issues using a hypothesis-driven approach, structured analysis, and stakeholder validation, and then translate findings into clear, executive-ready recommendations
• Champion the client perspective: use voice-of-the-field and competitive intelligence to expose critical product gaps, size their impact, and shape decisions accordingly
• Partner across the firm to balance tradeoffs: work closely with product, service, risk, compliance, legal, operations, and technology teams to weigh opportunities, costs, benefits, and risks and align on the optimal client and business outcome
• Build compelling, decision-ready communications: construct a logical storyline and clear, concise deliverables that turn complexity into action and articulate the “so what”
• Lead day-to-day execution across multiple initiatives: drive timelines with tenacity and resourcefulness, anticipate program risks, flag issues early, and escalate as needed
• Influence outcomes without direct authority: facilitate meetings with senior stakeholders, align partners across businesses, build buy-in, and manage change to minimize resistance and sustain momentum
• Model a One Schwab approach: collaborate across the enterprise, contribute to team culture, and put clients’ interests first

Required Qualifications

• 5+ years of experience in strategy, client experience, product, or execution-focused roles
• Superior written and verbal communication skills, with a demonstrated ability to develop materials and present with impact to senior audiences
• Superior analytical skills, creativity in problem solving, and strong attention to detail
• Proven ability to structure ambiguous problems and translate analysis into clear, actionable recommendations
• Demonstrated ability to build relationships and influence stakeholders across a complex, matrixed organization
• High degree of comfort operating in an ambiguous, dynamic, fast-moving environment while managing multiple priorities
• Expert user of PowerPoint and Excel

Preferred Qualifications

• Experience with cross-functional or enterprise-wide initiatives in financial services
• Working knowledge of retail brokerage products, client experience, or the regulatory environment in which Schwab operates

What You Will Gain

• The opportunity to shape and deliver major, firm-level initiatives that drive growth and improve outcomes for millions of Schwab clients
• Meaningful exposure to a wide range of business leaders and executives, with strong support for continued career development at Schwab
• Deeper mastery of structured problem solving, robust analysis, and influencing senior decision-makers
• Credibility and rapport with key business partners as you build broad, cross-enterprise knowledge of Schwab’s businesses through your deliverables

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance