Sr Product Manager, Customer Experience
About the role
McLane is seeking a senior-level Product Manager to own execution across our Customer Experience Technology (CXT) portfolio. This role involves complex, cross-platform delivery, Tier-1 customer commitments, and end-to-end accountability. Reporting to the office at least three days a week, this hybrid position sits at the intersection of product, engineering, and operations.
Responsibilities
- Own end-to-end execution across customer-facing platforms (McLane360), APIs/integrations, and strategic onboarding programs
- Serve as the single execution authority across multiple concurrent Tier-1 customer initiatives
- Drive alignment across Engineering, Transportation, Order Processing, and Sales
- Lead intake to PI readiness, backlog health, dependency mapping, and release sequencing
- Run prioritization and sequencing sessions across competing programs
- Lead Agile PAD governance and delivery accountability
- Manage onboarding for new and expanding strategic customers
- Maintain real-time visibility into risks, blockers, and delivery status for senior leadership
- Manage vendor and partner delivery against integration milestones
Requirements
This role requires a Bachelor’s degree in business, Technology, Engineering, or related field, 7+ years of product or program management experience in complex, enterprise environments, proven ownership of large, cross-platform customer or integration programs, strong Agile delivery, PI planning, and backlog management expertise, experience working with APIs, integrations, and customer facing digital platforms, exceptional stakeholder management and executive level communication skills, and the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely.
Qualifications
The ideal candidate is teamwork oriented, organized, a problem solver, and detail-oriented. This position aligns with our company's values and mission, and we are excited to have you join our team.
Skills
Strong product management skills, experience with APIs and integrations, customer facing digital platforms, Agile methodologies, stakeholder management, and effective communication.
Benefits
Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance. Paid time off begins day one. 401(k) Profit Sharing Plan after 90 days. Additional benefits include pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
Pay
Details about pay are not specified in the job posting.
Schedule
This is a full-time, 1st shift - Day position.