Sr Manager, Retail Client Experience – Product Integration

About the role

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s): Austin, Westlake, Orlando, Raleigh.

What You Will Do

• Lead strategic initiatives across the retail client experience: identify client pain points and opportunity areas as part of product launches, capability enhancements, or responses to identified issues within fraud prevention, authentication, and money movement
• Frame ambiguous problems and drive to insight: break down complex issues using a hypothesis-driven approach, structured analysis, and stakeholder validation, and then translate findings into clear, executive-ready recommendations
• Champion the client perspective: use voice-of-the-field and competitive intelligence to expose critical product gaps, size their impact, and shape decisions accordingly
• Partner across the firm to balance tradeoffs: work closely with product, service, risk, compliance, legal, operations, and technology teams to weigh opportunities, costs, benefits, and risks and align on the optimal client and business outcome
• Build compelling, decision-ready communications: construct a logical storyline and clear, concise deliverables that turn complexity into action and articulate the “so what”
• Lead day-to-day execution across multiple initiatives: drive timelines with tenacity and resourcefulness, anticipate program risks, flag issues early, and escalate as needed
• Influence outcomes without direct authority: facilitate meetings with senior stakeholders, align partners across businesses, build buy-in, and manage change to minimize resistance and sustain momentum
• Model a One Schwab approach: collaborate across the enterprise, contribute to team culture, and put clients’ interests first

Required Qualifications

• 5+ years of experience in strategy, client experience, product, or execution-focused roles
• Superior written and verbal communication skills, with a demonstrated ability to develop materials and present with impact to senior audiences
• Superior analytical skills, creativity in problem solving, and strong attention to detail
• Proven ability to structure ambiguous problems and translate analysis into clear, actionable recommendations
• Demonstrated ability to build relationships and influence stakeholders across a complex, matrixed organization
• High degree of comfort operating in an ambiguous, dynamic, fast-moving environment while managing multiple priorities
• Expert user of PowerPoint and Excel

Preferred Qualifications

• Experience with cross-functional or enterprise-wide initiatives in financial services
• Working knowledge of retail brokerage products, client experience, or the regulatory environment in which Schwab operates

What You Will Gain

• The opportunity to shape and deliver major, firm-level initiatives that drive growth and improve outcomes for millions of Schwab clients
• Meaningful exposure to a wide range of business leaders and executives, with strong support for continued career development at Schwab
• Deeper mastery of structured problem solving, robust analysis, and influencing senior decision-makers
• Credibility and rapport with key business partners as you build broad, cross-enterprise knowledge of Schwab’s businesses through your deliverables

Pay

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance