Sr. Manager, Resolute Billing (Epic)

Responsibilities

• Lead, motivate, and manage a high-performing team of Epic Resolute Analysts
• Set clear goals and accountability metrics; provide coaching and feedback to develop the team's technical and professional capabilities
• Conduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadership
• Oversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic priorities
• Implement and manage a project governance framework to standardize project intake, prioritization, and status reporting
• Guide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scope
• Review and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stability
• Direct the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)
• Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolution
• Ensure analytical findings are translated into concrete recommendations and business cases for process improvement projects
• Establish and enforce configuration governance and change-management standards to ensure system integrity
• Partner with leadership to execute the strategic vision for Resolute, translating high-level goals into actionable team projects
• Collaborate with stakeholders in Finance, Revenue Cycle Operations, and IT to ensure Resolute is scalable, secure, and aligned with enterprise goals

Qualifications

• 7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support
• 4+ years in a management capacity
• Deep understanding of Resolute PB workflows, including charge router, claims, remittance and payment posting
• Experience in large scale project management and data analysis within healthcare environment
• Proven experience in creating a high performing team
• Experience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platforms
• Strong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory services
• Leveraging automation, RPA, or AI to modernize billing operations
• Background in continuous improvement methodologies e.g. Lean Six Sigma, Agile
• Experience with data visualization tools e.g. Tableau, Power BI
• Cross-certification in other Epic modules
• People Leader Responsibility: Team of Analysts in PB and Claims