Sr. Manager, Regulatory & Compliance Reporting

Position Overview

The Senior Manager, Regulatory & Compliance Reporting leads U.S. federal and state tobacco/nicotine regulatory reporting and the full lifecycle of tax-related licensing and permits for a multi-entity, multi-site smoke-free and smokeless portfolio (e.g., nicotine pouches, traditional smokeless tobacco, heated tobacco).

Key Responsibilities

• Own the end-to-end reporting program for tobacco and nicotine products across federal and state agencies, including scope assessment, data sourcing, validation, submission, and retention.

• Lead PACT Act/Jenkins Act-related delivery sales reporting readiness where applicable (registration, monthly shipment reporting to state tax administrators, recordkeeping), partnering with Legal/External Affairs and Logistics to ensure compliant fulfillment models.

• Design and maintain a regulatory reporting calendar (monthly/quarterly/annual) and standardized workpapers/SOPs with clear controls, approvals, and evidence requirements.

• Serve as operational owner for cross-functional data required for regulated reporting (product, customer, shipment, license, and jurisdiction attributes); implement data quality checks and exception handling.

• Monitor and interpret changes in federal and state requirements that affect reporting obligations (e.g., product definition expansions, age verification, non-mailable restrictions, state reporting forms), and translate them into updated procedures and system requirements.

• Capture and respond to regulator inquiries, audits, or inspections related to tobacco/nicotine reporting and delivery sales compliance; manage document production and issue remediation plans.

• Own the lifecycle management of licenses and permits required to manufacture, distribute, warehouse, and sell regulated tobacco/nicotine products (applications, renewals, amendments, bonds/fees, posting requirements, and change notifications).

• Partner with Manufacturing, Distribution, Retail, and Trade/Customs teams to ensure permits align with operational changes (new facilities, new products, new jurisdictions, entity changes).

• Coordinate permitting and reporting touchpoints with federal agencies and state/local tax administrators; ensure consistent, documented communications and timely follow-up.

• Identify opportunities to standardize license documentation, streamline renewals, and implement enabling technology (workflow tools, license management applications, compliance dashboards).

• Establish and operate internal controls over reporting and licensing (segregation of duties, reconciliations, attestations, access controls, and audit trails).

• Define KPIs and service levels (on-time filing rate, defect rate, cycle time, audit findings, license coverage) and provide regular performance reporting to U.S. Tax Operations leadership.

• Lead root-cause analyses for late/incorrect filings, licensing gaps, or data issues; implement corrective and preventive actions (CAPAs) and track to closure.

• Lead and develop a high-performing team; set objectives, provide coaching, and build bench strength through cross-training and documentation.

Who We're Looking For

• Bachelor’s degree in Accounting, Finance, Business, Supply Chain, Regulatory Affairs, or related field (advanced degree preferred).
• 10+ years of progressive experience in regulatory reporting, excise/compliance operations, licensing, or regulatory tax operations, 5+ years of experience working in a highly regulated nicotine/tobacco environment (smokeless tobacco, modern oral nicotine pouches, heated tobacco, ENDS, or adjacent regulated consumer goods).
• Demonstrated hands-on experience with U.S. tobacco/nicotine regulatory reporting programs and multi-jurisdiction licensing/permits, including interacting with state tax administrators and regulators.
• Strong working knowledge of PACT Act/Jenkins Act concepts and delivery sales controls (registration, monthly reporting, recordkeeping, carrier/shipping constraints) where applicable.
• Proven ability to translate legal/regulatory requirements into operational processes, controls, and system enhancements; strong documentation discipline (SOPs, work instructions, evidence binders).
• Advanced analytical and data skills (Excel/Power Query; SQL a plus) and experience partnering with IT/data teams to build reporting pipelines and automated controls.
• Excellent stakeholder management and communication skills; able to influence cross-functional partners and lead through ambiguity in fast-changing regulatory environments.
• People leadership experience (direct and/or dotted-line) with a track record of developing talent and managing workload prioritization.
• Fluent in English.
• Licensed to work in the U.S.

What's Nice to Have

• Experience implementing or owning license management software, compliance workflow tools, and dashboards in a regulated industry.
• Familiarity with federal excise tax operational touchpoints for tobacco products (TTB reporting/returns in manufacturing or import contexts), and/or coordinating with Trade & Customs for bonded movements.
• Experience designing audit-ready controls and responding to regulator inspections/information requests.

Pay & Benefits

Annual Base Salary Range: $150,000-$187,000

We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!