Sr Manager, Quality Management

About the role

General Summary: Lead the design, implementation, governance, and continuous improvement of the Quality Management System (QMS) supporting manufacturing and fulfillment operations across multiple locations. This role is accountable for building and developing the quality team, strengthening product and supplier/vendor quality, leading risk management and RCA/CAPA processes, and driving cross-functional quality improvement initiatives that improve quality, service, compliance, and cost performance.

Working Conditions: The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Responsibilities

• Lead the development, execution, and continuous improvement of the Quality Management System and Quality Management/Continuous Improvement program supporting manufacturing and fulfillment operations.
• Develop and manage the annual Quality Management and Quality Improvement plan, including priorities, milestones, risk reduction activities, quality performance goals, and reporting routines.
• Own QMS governance requirements, including process standards, system requirements, QMS software administration, document/process control expectations, performance reporting, and management review routines.
• Lead identification and resolution of product quality, supplier/vendor quality, process quality, and service quality gaps through data analysis, trend review, root cause analysis, and corrective/preventive action.
• Manage the development, implementation, and review of quality improvement activities, including Voice of the Customer incident reports, product quality and safety, risk management, supplier/vendor quality, nonconformance trends, and corrective action effectiveness.
• Establish and monitor quality performance metrics and reporting routines that provide visibility to quality risks, improvement progress, CAPA status, supplier/vendor performance, and customer/internal quality impact.
• Partner cross-functionally with Manufacturing, Fulfillment, Engineering, Operations, Supplier/Vendor partners, and other business leaders to drive quality system maturity, process discipline, and sustained business improvement.
• Monitor performance of direct reports and matrixed reports; provide prompt and objective coaching and counseling; develop individual Goals and conduct performance reviews.
• Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected.
• Manage overall operational budget and staffing needs to meet business and financial performance objectives.

Requirements

• Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area.