Sr Manager, Quality Management

About the role

Responsible and accountable for developing, implementing, and managing dedicated Quality Management Systems including leading, supporting, developing, and managing people to achieve the business objectives in all performance areas.

Responsibilities

• Manage the Quality Management and Continuous Improvement program.
• Identify opportunities to optimize and improve processes to ensure delivery of the highest quality products to our internal and external customers.
• Develop and Manage Annual Quality Management/Quality Improvement plan to address overall quality of service.
• Develop, implement, and review of quality improvement activities that includes, but not limited to: Voice of the Customer incident reports, Product Quality and Safety, Risk Management, and Vendor Quality.
• Responsible for the Quality Management Systems and Processes, including governance requirements, QMS software maintenance, and reporting.
• Develop, implement, and operationalize Quality Management Systems, which includes, but is not limited to developing robust Gaps in product and vendor quality, trend analysis and root cause corrective action.
• Monitor performance of direct reports and matrixed reports; provide prompt and objective coaching and counseling; develop individual Goals and conduct performance reviews.
• Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected.
• Manage overall operational budget and staffing needs to meet business and financial performance objectives.

Requirements

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 1 additional year of experience related to functional area.
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports.
• Minimum of 3 years in the manufacturing operations environment with direct experience in Quality Management, Engineering or Vendor Quality.

Skills

• Ability to understand optical and eyewear opportunities and the impact it has on KPIs and metrics.
• Experience in developing and implementing new quality management system.
• Proven ability to work in partnership with other managers to accomplish objectives.
• Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention.
• Proven analytical, problem solving, presentation and negotiation skills.
• Skilled motivator with strong leadership skills who can increase employee engagement.
• Strong interpersonal skills and written and verbal communication skills.
• Ability to effectively manage multiple, simultaneous tasks, problems, and projects.
• Willingness to travel and be on short term implementation projects.
• Highly skilled in root cause and corrective action analysis.

Working Conditions

The working environment is generally favorable, lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.