Sr Manager-Product Manager Endpoint Experience - Digital Workplace

Responsibilities

• Define and own enterprise device capability standards across Windows and Mac (hardware models, specs, performance tiers, lifecycle strategy) aligned to colleague needs
• Translate evolving workloads (AI, engineering, knowledge work) into clear device requirements and cross-platform performance benchmarks that define “what good looks like”
• Develop a forward-looking device strategy (AI PCs, ARM, GPU/NPU requirements) to ensure the enterprise is ready for emerging compute demands
• Own device lifecycle and cost-performance strategy (refresh, rightsizing) in partnership with Global Asset Management and Hardware Standards engineering
• Partner with Windows and Mac Platform Product Managers to translate experience expectations into the hardware capabilities required to deliver them
• Lead joint planning with Platform PMs to co-create personas, experience expectations, and performance SLAs
• Collaborate with engineering, AI, and vendor partners to validate solutions, anticipate future needs, and influence external roadmaps
• Establish and drive device standards governance, adoption, and exception frameworks across the enterprise
• Leverage data, telemetry, and colleague feedback to continuously improve device performance, adoption, and cost efficiency while managing risks and trade-offs
• Develop communication plans to business units and colleagues to demonstrate “we listened and we acted”

Qualifications

• 5+ years of experience as a Product Manager with a proven track record of delivering results at pace while defining impactful product visions and strategies
• Strong partnership and collaboration skills, with the ability to align cross-functional teams (engineering, asset management, procurement, platform PMs) around shared outcomes
• Experience working within Agile methodologies and contributing to delivery planning in complex environments
• Ability to translate business and colleague needs into product requirements and measurable outcomes, focusing on value over output
• Strong verbal and written communication skills, with the ability to clearly articulate user needs, performance expectations, and trade-offs
• Proven track record managing complex, cross-platform products or capabilities with multiple stakeholders and dependencies
• Experience with device platforms and endpoint capabilities, including hardware, performance, or enterprise device environments
• Familiarity with data, telemetry, and analytics to inform product decisions and measure outcomes
• Bachelor’s degree in a related field required; advanced degree preferred