Sr Manager, Product & Engineering - MarTech Platforms

About the role

This role leads the design, product development, and technical delivery of a key portfolio of customer engagement, personalization, and marketing technology (MarTech) capabilities within an Agile environment.

The team is responsible for enabling scalable customer experiences through customer data platforms, audience segmentation, journey orchestration, personalization, experimentation, and digital engagement technologies that support customer acquisition, retention, and lifecycle management initiatives across the organization.

The role is distinguished by its responsibility for attracting, hiring, developing, and retaining a high-performing technical team while driving cloud-native platforms, distributed systems, customer data solutions, and modern digital experiences.

The work directly impacts customer experience, business growth, and organizational capabilities through the delivery of scalable, data-driven engagement platforms and technology solutions.

Responsibilities

• Lead technical product and engineering teams to deliver results through direction, feedback, and performance management across MarTech, customer engagement, data, cloud, and full stack product capabilities.
• Champion the responsible adoption of T-Mobile-approved AI tools and technologies across MarTech platforms to improve product delivery, engineering efficiency, customer personalization, campaign enablement, analytics, and operational scalability.
• Define and implement continuous improvement practices across technical subject areas and organizational processes, including Agile at scale, DevOps, CI/CD, observability, resiliency, security, compliance, performance optimization, cost awareness, and operational readiness.
• Lead all aspects of technical vendor relationships and partner with internal team members to incorporate feature and function requests into product releases for campaign orchestration, personalization, customer data, analytics integration, experimentation, and AI/ML-enabled engagement capabilities.
• Drive and maintain the current and future technical roadmap in collaboration with design and architecture teams, aligning platform direction, build-versus-buy decisions, technical debt management, APIs, event-driven integrations, AWS services, data pipelines, and customer journey capabilities to business priorities.
• Recruit and hire qualified managers and team members to strengthen product and project teams across product management, software development, architecture, platform engineering, data, analytics, and technical delivery rigors.

Requirements

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience.
• Relevant Product Management experience in an agile software product development environment.
• Experience leading teams of 5 or more resources in direct reporting relationship in a Product Management organization.
• Experience leveraging AI, automation, analytics, and/or emerging technologies to enhance product strategy, platform delivery, engineering productivity, customer personalization, campaign execution, or operational efficiency within a MarTech, digital, eCommerce, CRM, data, or enterprise technology environment.

Qualifications

• People Management: Ability to lead, coach, develop, and retain high-performing product and engineering teams across product management, software development, architecture, platform, and technical delivery disciplines.
• Performance Management: Ability to set goals, lead performance, provide feedback, and drive accountability for managers, team members, and contractors responsible for technical product and engineering outcomes.
• Software Development Management: Ability to lead all aspects of software delivery for scalable technical platforms, including cloud-based services, APIs, event-driven systems, data pipelines, observability, resiliency, security, and operational readiness.
• Stakeholder Management: Ability to collaborate and influence across internal teams, external partners, vendors, architecture, engineering, marketing, legal, go-to-market, finance, and business stakeholders to align technical delivery with product outcomes.
• Backlog Management: Ability to handle and prioritize complex technical backlogs across MarTech, customer engagement, customer data, personalization, analytics, cloud, API, and integration capabilities.
• Agile Methodologies: Advanced ability to lead Agile product and engineering delivery practices across multi-functional teams, including roadmap execution, iterative delivery, continuous improvement, and alignment with DevOps and CI/CD practices.
• Technical Writing: Ability to create, review, and communicate clear technical product documentation, roadmap materials, feature requirements, architecture-aligned delivery plans, adoption materials, and stakeholder-facing updates.
• Strategic Thinking: Ability to shape current and future product roadmaps for a key product or limited product portfolio, incorporating customer engagement platforms, build-versus-buy considerations, technical debt, cost, performance, and platform scalability.
• Business Analysis: Ability to translate business objectives, customer engagement needs, vendor inputs, data insights, and technical feasibility into actionable product requirements and delivery priorities.

Skills

• Engineering Management: Ability to partner across product, architecture, software development, platform, data, and cloud engineering teams to support delivery of scalable customer engagement and MarTech capabilities.
• Product Delivery: Ability to drive feature delivery, release readiness, adoption planning, technical dependency management, and measurable product outcomes across complex technical platforms.
• Vendor Management: Ability to evaluate technical vendor/platform relationships, including feature requests, integration needs, build-versus-buy inputs, and release alignment.
• Customer Delivery: Ability to connect product and engineering execution to customer experience outcomes across campaign orchestration, personalization, segmentation, journey orchestration, experimentation, and analytics capabilities.
• AI-Enabled Marketing Technology: Knowledge of AI-enabled product development, marketing technology platforms, data-driven personalization, experimentation, workflow automation, platform integrations, and responsible use of enterprise-approved AI tools to drive scalable business and customer outcomes.

Benefits

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ353526

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!