Sr. Manager, Process Technology - Global Employer Services Technology Center

Responsibilities

• Leading innovation, built efforts, products, and business-as-usual support operations across Process Technology
• Owning timelines, priorities, delivery quality, and business outcomes tied to technology investments and value realization
• Oversees platform stability, enhancement planning, and continuous improvement across core tools and processes
• Applies lessons learned across platforms and markets to improve consistency and efficiency
• Drives standardization, automation, and operational reliability across global platform and country-level processes
• Promotes AI/tech capability while preparing execution-ready recommendations for US Technology Government Board, guiding transformation initiatives from idea through deployment, and supporting adoption across the business.
• Partnering with Global Technology teams, process excellence teams, and other stakeholders to evaluate feasibility and align delivery approaches

Qualifications

• Experience with application programming interfaces (APIs), Structured Query Language (SQL), extract, transform, load / extract, load, transform (ETL/ELT), data pipelines, automation, and enterprise integration patterns, including evaluation of architecture options and scalable solution design
• Strong stakeholder management with ability to communicate technical decisions to business leaders and manage pushback during transformation
• Agile execution mindset with ability to lead in fast-paced environments with incomplete requirements
• AI and market fluency, with strong adaptability: Knowledge of AI tools and market trends, plus the ability to adjust quickly as the landscape evolves
• Execution and leadership: Strong attention to detail, ability to prioritize in a fast-paced environment, work independently and collaboratively, and mentor others with clear guidance