Sr. Manager, Process Technology - Global Employer Services Technology Center

Responsibilities

• Leading innovation, build efforts, products, and business-as-usual support operations across Process Technology
• Owning timelines, priorities, delivery quality, and business outcomes tied to technology investments and value realization
• Driving standardization, automation, and operational reliability across global platform and country-level processes
• Partnering with Global Technology teams, process excellence teams, and other stakeholders to evaluate feasibility and align delivery approaches
• Preparing execution-ready recommendations, guiding transformation initiatives from idea through deployment, and supporting adoption across the business

Qualifications

• Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 - 3 days per week
• Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field
• 8+ years of experience in Process Technology with demonstrated experience leading technology teams delivering digital products, process transformation, and operational improvements
• Proven experience with application programming interfaces (APIs), Structured Query Language (SQL), extract, transform, load / extract, load, transform (ETL/ELT), data pipelines, automation, and enterprise integration patterns, including evaluation of architecture options and scalable solution design
• Strong skills in Python-based solutions, workflow automation, and software delivery practices
• Demonstrated experience with generative artificial intelligence (GenAI) / large language model (LLM) solutions, including prompt design, orchestration, retrieval-augmented generation (RAG), evaluations, and guardrails
• Successful experience defining and tracking adoption, cycle-time reduction, quality, and operational impact metrics
• Limited immigration sponsorship may be available.
• Able to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.