Sr. Manager, Organization Enablement & Communication

About the role

The Sr. Manager, Org Enablement & Communication is a strategic leader reporting to the AVP, Marketing. This role is the architect of organizational change and cultural adoption across Kobie.

Responsibilities

• Identify and shepherd major organizational initiatives, from strategic pivots and new capabilities to global expansion, ensuring they're embedded into how we work, communicated with clarity, and realized with intention.
• Work with Leaders to identify emerging organizational initiatives that require thoughtful enablement and cultural adoption, whether that's new team structures, global expansion, or company-wide capability building.
• Work with the President, ELT and relevant function heads to develop a comprehensive change and enablement strategy.
• Manage change momentum through to adoption, closing loops, measuring impact, and adjusting as needed.
• Develop communications that explain not just what is changing, but why it matters to the company, to teams, and to individuals.
• Translate executive vision into clear, cascading communications that drive organizational alignment.
• Partner with the President and ELT on all major announcements—organizational shifts, strategic priorities, new initiatives—to ensure consistency, timing, and impact across the organization.
• Develop and oversee our internal communication cadence (all-hands, newsletters, leadership updates) with strategic intentionality, ensuring every touchpoint reinforces organizational priorities and clarity.
• Support the development of onboarding materials and organizational reference materials that help new and existing teammates understand "how Kobie works" and our values.
• Set the cultural vision in partnership with leadership and listen deeply to close the gaps between organizational intention and lived experience.
• Identify gaps between organizational intention and lived experience, and develop strategies to close them with partnership with leadership.
• Partner with and amplify the work of employee committees—DE&I, Wellness, and affinity groups—ensuring they have strategic backing, visibility, and resources to drive meaningful cultural outcomes.
• Work with HR on employee experience strategy, benefits communication, and organizational listening.
• Support stakeholders on launching new capabilities or messaging globally, with an eye to why it matters to teammates and implications for how they work.
• Maintain strategic alignment with marketing leadership on brand consistency and ensuring organizational culture reinforces market positioning.

Requirements

• 7+ years of experience in organizational development, change management, or internal communications.
• Demonstrated experience leading organizational change or capability-building initiatives.
• Experience working cross-functionally with ELT and function leaders on strategic initiatives.
• Strong writing and communication skills; ability to craft messaging for multiple audiences.
• Bachelor's degree in organizational development, marketing, change management, communications, HR, business, or related field (or equivalent experience).

Qualifications

• Strategic thinker who sees 2-3 steps ahead—you naturally ask the right questions to prioritize and anticipate impact.
• Change management savvy. You understand organizational psychology, resistance, and how to create conditions for adoption.
• Strong communicator who can distill complexity into clarity for diverse audiences.
• Project continuity mindset—you see things through to completion, not just launch.
• Data-minded: comfortable using surveys, feedback mechanisms, and metrics to inform strategy.
• Natural connector who builds credibility and partnerships across all organizational levels—from ELT to individual contributors.
• Comfortable navigating ambiguity and ambition—you thrive in a fast-moving, values-driven organization.

Skills

• Strategic thinking and foresight.
• Leadership in organizational change and capability building.
• Collaboration with cross-functional teams.
• Clear and effective communication.
• Ability to manage projects from conception to completion.
• Understanding of organizational psychology and change management.
• Strong data analysis and interpretation skills.
• Ability to build and maintain relationships across the organization.
• Adaptability and resilience in a dynamic environment.

Benefits

Discover more about our perks and benefits here.

Pay

Commensurate with experience.

Schedule

Remote-first.

Company Overview

Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. We are a trusted partner, delivering market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We are named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. A place for all, we celebrate and embrace diversity at Kobie!