Sr Manager, New Equipment Field Operations - Southwest
Otis Elevator Co. · Los Angeles, CA · 1 mo ago
Management$165k–$195k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
Date Posted: 2026-09-21 Country: United States of America Location: OT335: SA - LOS ANGELES, CA 2701 Media Center Drive, Los Angeles, CA, 90065 USA Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest
On a typical day you will:
- Drive Performance to Estimate in the branch offices
- Ensure adherence to Sales Installation Process (SIP)
- Ensure branches are in compliance with CPM17 and GS110 policies
- Drive NE QOP callback rate
- Ensure kick off meetings and target hours assigned prior to start of the project
- Provide on-going training, development, and leadership to the new equipment operations team
- Provide technical direction to field operations staff and participate in large bids
- Responsible for the quality of all new installations in designated territory
- Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
- Report and present on recommendations for all product designs and performance requirements
- Monitor field tests as well as first inspection and data reports
- Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
- Proactively aid the region in regard to the malfunctioning of equipment
- Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
- Drive a safety culture throughout territory through communication, discipline, recognition and train
- Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s
What you will need to be successful:
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience working with field level associates required
- Leadership experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
Travel: This position requires 75-85% travel within the state of California territory.
What’s In It For Me / Benefits
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
Benefits: Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency: The salary range for this role is $165,000-$195,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer... (boilerplate to remove)
We need to produce sections: About the role (maybe intro paragraph), Responsibilities (list), Requirements (maybe "What you will need to be successful"), Qualifications (maybe overlapping with requirements? Could combine?), Skills (maybe list of skills), Benefits, Pay, Schedule (travel? schedule? Travel is not schedule but maybe schedule? The instruction says include Schedule only if posting actually states them. There's no explicit schedule like shift hours, but travel percentage could be considered schedule? Probably not. We could omit Schedule section. Pay section: salary range present. Benefits section present.
We need to decide sections: About the role (intro paragraph), Responsibilities (list of duties), Requirements (education/experience etc), Skills (maybe leadership, communication, technical, etc), Benefits, Pay. Possibly Qualifications separate from Requirements? The posting lumps "What you will need to be successful" which includes education, experience, skills. Could treat that as Requirements. Skills could be extracted from that list: strong written and verbal communication, self-motivated, manage many projects, comfortable with Microsoft software, leadership, goal-oriented, time management, organizational, knowledge of EH&S, etc. But we might just have Requirements covering those. To avoid thin sections, we could combine Requirements and Skills into one section? But instructions say use headings for those categories if content exists. We could have Requirements (education/experience) and Skills (specific skill statements). Let's extract.
From "What you will need to be successful:" list:
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience working with field level associates required
- Leadership experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
We can separate: Requirements: education, experience (field level associates, leadership, 5+ years elevator industry, management experience a plus). Skills: communication, self-motivated, manage projects, Microsoft software, leadership, goal-oriented, time management, organizational, EH&S knowledge.
But there is overlap. Might be okay.
Now Responsibilities list: the bullet list under "On a typical day you will:" plus maybe also the travel requirement? Travel is separate but could be under Schedule? Not schedule. Could be under Responsibilities? Might be considered a requirement. We'll keep Travel as maybe a note under Requirements or separate? Not required heading. We'll omit.
Now Benefits list: as given.
Pay: salary range.
Now About the role: introductory paragraph: "Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest". Also location maybe? Could include location but not as heading. We'll include a short paragraph.
Now we need to output HTML fragment with
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate.
We need to parse the posting.
Content:
Date Posted: 2026-09-21 Country: United States of America Location: OT335: SA - LOS ANGELES, CA 2701 Media Center Drive, Los Angeles, CA, 90065 USA Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest
On a typical day you will:
- Drive Performance to Estimate in the branch offices
- Ensure adherence to Sales Installation Process (SIP)
- Ensure branches are in compliance with CPM17 and GS110 policies
- Drive NE QOP callback rate
- Ensure kick off meetings and target hours assigned prior to start of the project
- Provide on-going training, development, and leadership to the new equipment operations team
- Provide technical direction to field operations staff and participate in large bids
- Responsible for the quality of all new installations in designated territory
- Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
- Report and present on recommendations for all product designs and performance requirements
- Monitor field tests as well as first inspection and data reports
- Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
- Proactively aid the region in regard to the malfunctioning of equipment
- Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
- Drive a safety culture throughout territory through communication, discipline, recognition and train
- Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s
What you will need to be successful:
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience working with field level associates required
- Leadership experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
Travel: This position requires 75-85% travel within the state of California territory.
What’s In It For Me / Benefits
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
Benefits: Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave
- Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency: The salary range for this role is $165,000-$195,000 base. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer... (boilerplate to remove)
We need to produce sections: About the role (maybe intro paragraph), Responsibilities (list), Requirements (maybe "What you will need to be successful"), Qualifications (maybe overlapping with requirements? Could combine?), Skills (maybe list of skills), Benefits, Pay, Schedule (travel? schedule? Travel is not schedule but maybe schedule? The instruction says include Schedule only if posting actually states them. There's no explicit schedule like shift hours, but travel percentage could be considered schedule? Probably not. We could omit Schedule section. Pay section: salary range present. Benefits section present.
We need to decide sections: About the role (intro paragraph), Responsibilities (list of duties), Requirements (education/experience etc), Skills (maybe leadership, communication, technical, etc), Benefits, Pay. Possibly Qualifications separate from Requirements? The posting lumps "What you will need to be successful" which includes education, experience, skills. Could treat that as Requirements. Skills could be extracted from that list: strong written and verbal communication, self-motivated, manage many projects, comfortable with Microsoft software, leadership, goal-oriented, time management, organizational, knowledge of EH&S, etc. But we might just have Requirements covering those. To avoid thin sections, we could combine Requirements and Skills into one section? But instructions say use headings for those categories if content exists. We could have Requirements (education/experience) and Skills (specific skill statements). Let's extract.
From "What you will need to be successful:" list:
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience working with field level associates required
- Leadership experience required
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
We can separate: Requirements: education, experience (field level associates, leadership, 5+ years elevator industry, management experience a plus). Skills: communication, self-motivated, manage projects, Microsoft software, leadership, goal-oriented, time management, organizational, EH&S knowledge.
But there is overlap. Might be okay.
Now Responsibilities list: the bullet list under "On a typical day you will:" plus maybe also the travel requirement? Travel is separate but could be under Schedule? Not schedule. Could be under Responsibilities? Might be considered a requirement. We'll keep Travel as maybe a note under Requirements or separate? Not required heading. We'll omit.
Now Benefits list: as given.
Pay: salary range.
Now About the role: introductory paragraph: "Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest". Also location maybe? Could include location but not as heading. We'll include a short paragraph.
Now we need to output HTML fragment with headings and - for lists,
for prose.
We must not include boilerplate like EEO etc.
Let's craft:
About the role
Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest, based at 2701 Media Center Drive, Los Angeles, CA 90065.
Responsibilities
- Drive performance to estimate in the branch offices
- Ensure adherence to Sales Installation Process (SIP)
- Ensure branches are in compliance with CPM17 and GS110 policies
- Drive NE QOP callback rate
- Ensure kick‑off meetings and target hours are assigned prior to project start
- Provide ongoing training, development, and leadership to the new equipment operations team
- Provide technical direction to field operations staff and participate in large bids
- Responsible for the quality of all new installations in the designated territory
- Investigate and resolve all critical customer issues using Otis and non‑Otis products
- Report and present recommendations for all product designs and performance requirements
- Monitor field tests as well as first inspection and data reports
- Consult with construction superintendents, constructors, and adjusters regarding product performance problems
- Proactively aid the region regarding malfunctioning equipment
- Assess complaint patterns and determine solutions to ensure projects are completed satisfactorily and within a reasonable timeframe
- Drive a safety culture throughout the territory through communication, discipline, recognition, and training
- Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, and FPA’s
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience working with field‑level associates required
- Leadership experience required
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
Skills
- Strong written and verbal communication skills
- Self‑motivated with ability to manage many simultaneous projects and responsibilities
- Comfortable in a technical environment using Microsoft‑based computer software
- Goal‑oriented with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
- Ability to work in a highly
- for lists,
for prose. We must not include boilerplate like EEO etc. Let's craft:
About the role
Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Southwest, based at 2701 Media Center Drive, Los Angeles, CA 90065.
Responsibilities
- Drive performance to estimate in the branch offices
- Ensure adherence to Sales Installation Process (SIP)
- Ensure branches are in compliance with CPM17 and GS110 policies
- Drive NE QOP callback rate
- Ensure kick‑off meetings and target hours are assigned prior to project start
- Provide ongoing training, development, and leadership to the new equipment operations team
- Provide technical direction to field operations staff and participate in large bids
- Responsible for the quality of all new installations in the designated territory
- Investigate and resolve all critical customer issues using Otis and non‑Otis products
- Report and present recommendations for all product designs and performance requirements
- Monitor field tests as well as first inspection and data reports
- Consult with construction superintendents, constructors, and adjusters regarding product performance problems
- Proactively aid the region regarding malfunctioning equipment
- Assess complaint patterns and determine solutions to ensure projects are completed satisfactorily and within a reasonable timeframe
- Drive a safety culture throughout the territory through communication, discipline, recognition, and training
- Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, and FPA’s
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred
- Experience working with field‑level associates required
- Leadership experience required
- 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
- Management experience a plus
Skills
- Strong written and verbal communication skills
- Self‑motivated with ability to manage many simultaneous projects and responsibilities
- Comfortable in a technical environment using Microsoft‑based computer software
- Goal‑oriented with strong time management and organizational skills
- Knowledge and strict enforcement of company EH&S policy and processes
- Ability to work in a highly