Sr Manager, New Equipment Field Operations - Midwest

Date Posted: 2026-09-09 • Location: OT552: CHW - Chicago Willis Tower 233 S Wacker Dr Suite 8100, Chicago, IL, 60606 USA

About the role

Otis Elevator Company is searching for a highly motivated New Equipment Field Operations Manager to provide direction, support, and leadership for New Equipment Field Operations in the Midwest.

Responsibilities

• Drive Performance to Estimate in the branch offices
• Ensure adherence to Sales Installation Process (SIP)
• Ensure branches are in compliance with CPM17 and GS110 policies
• Drive NE QOP callback rate
• Ensure kick off meetings and target hours assigned prior to start of the project
• Provide on-going training, development, and leadership to the new equipment operations team
• Provide technical direction to field operations staff and participate in large bids
• Responsible for the quality of all new installations in designated territory
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with construction superintendents, constructors, and adjusters regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
• Drive a safety culture throughout territory through communication, discipline, recognition and train
• Ensure compliance with safety requirements including daily JHA, hoisting and rigging plans, critical steps in process audits, FSE’s, FPA’s

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred
• Experience working with field level associates required
• Leadership experience required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Knowledge and strict enforcement of company EH&S policy and processes
• 5+ years elevator industry experience or experience leading technicians in a similar industry preferred
• Management experience a plus

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave
• Employee assistance and wellness incentive programs