Sr Manager, Mobility Solutions

About the role

AFC is seeking a relationship builder who will enthusiastically develop their team and lead efforts to service and elevate relationships with AFC’s Mobility Accounts. The Sr. Manager of Mobility Solutions does this by building new customer relationships, expanding existing customer relationships by leading a team directly responsible for developing strategy for servicing and growing AFC’s rideshare programs, service loaner programs and rental operators.

Responsibilities

• Use leadership, business development, creativity, and available resources to ensure proper account servicing
• Engage with customers to help them manage and grow their business by providing industry leading knowledge
• Understand Operator specific markets, and individual customer operations to forecast opportunities and challenges
• Develop and maintain a trusted advisor relationship with customers by staying up to date on industry trends
• Coach and develop your team in all facets of portfolio management to include data analysis, risk mitigation, and business development
• Engage in consistent meetings with your team to ensure alignment on branch goals and strategy
• Assess and develop your team including coaching, mentoring, managing team member relations, and building strong development plans
• Recruit, onboard, train and educate members of the team
• Effectively manage your team and portfolio virtually and/or remotely
• Effectively promote other OPENLANE businesses’ products and services to customers
• Develop proficiency in AFC policies and procedures relative to the business development, loan processing, collections, expense control, and staff development
• Develop Mobility specific policies as needed
• Use strong critical thinking skills to assess business and risk situations and make decisions
• Analyze data to determine the best courses of action for business development opportunities and risk mitigation measures using reporting tools like Salesforce and Tableau
• Effectively lead your team through change and be comfortable with change management
• Work across major functional areas such as Credit, Contracting, Collections, Training and Operations teams to drive portfolio performance
• Serve as the primary contact and liaison for corporate divisions and departments such as Compliance, Operations, Training, Finance, etc. to ensure team members respond to and complete initiatives and requests for information in a timely manner

Requirements

• Six (6) or more years of relevant experience is required
• The qualified candidate will have experience managing a team as well as building sales relationships
• A basic understanding of financial statements
• A passion to lead people, projects, and budgets
• Demonstrated ability to elevate relationships through strong leadership and communication skills

Nice to have

• Demonstrated experience in automotive, financial services or related industry is preferred
• Proficiency in Google Workspace
• Familiarity with customer relationship management (CRM) tools

Qualifications

• Must have a Bachelor's degree
• Must have a valid driver’s license
• Must be able to travel up to 20% of the time

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Pay

Competitive salary based on experience

Schedule

Virtually or remotely