Sr. Manager, Marketplaces (Walmart)
About the role
Drive commerce by growing Dyson’s presence on 3rd party marketplaces, developing integrated customer experiences using best in class digital strategies and merchandising to generate sell out velocity
Manage the day to day responsibilities for all Dyson’s marketplaces
- Create, manage, and optimize listings.
- Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.
- Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation
- Identify product, service, or marketplace issues, and resolve them accordingly
- Build and maintain relationships with contacts at each marketplace
- Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter).
- Lead reporting of business results at the defined cadence, whether internally within the Direct team or with regional or US LT .
- Have deep knowledge of how Rithum works and be able to partner with IT to drive raod map to completion.
- Cross functional Process improvement to ensure adherence to SLA
Responsible for delivering the ecommerce financial goals for Dyson’s marketplaces
· Deliver and exceed the growth objectives for finished goods and parts across product categories
· Continualness monitor fraud and improve processes within the systems to prevent further.
· Partner with finance/supply chain to ensure all orders go un-blocked and are shipped with customers SLA.
· Strong negotiation skills to improve terms, cash flow, and digital marketing assets
· Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive in the market across direct channels.
Responsibilities
- Create, manage, and optimize listings.
- Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.
- Cook up marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation.
- Identify product, service, or marketplace issues, and resolve them accordingly.
- Build and maintain relationships with contacts at each marketplace.
- Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter).
- Lead reporting of business results at the defined cadence, whether internally within the Direct team or with regional or US LT .
- Have deep knowledge of how Rithum works and be able to partner with IT to drive raod map to completion.
- Ensure cross-functional Process improvement to ensure adherence to SLA.
- Deliver and exceed the growth objectives for finished goods and parts across product categories.
- Continually monitor fraud and improve processes within the systems to prevent further.
- Partner with finance/supply chain to ensure all orders go unblocked and are shipped with customers SLA.
- Strongly negotiate terms, cash flow, and digital marketing assets.
- Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive in the market across direct channels.
Requirements
- A Bachelor’s Degree required
- 5-7 years of online marketing experience working with 1 or more major 3rd party marketplaces (eBay, Amazon, Walmart)
- Experience managing P&L for an ecommerce site
- Must have experience onboarding a marketplace platform
- Strong understanding of the ecom equation and how to effect it
- Understands Paid Media
- Digital project management with a proven track record
- Digital creative development and account management in a cross-functional environment
- Experience with Rithum, or other cross-platform marketplaces solutions preferred
- An innovative thinker with Web Merchandising expertise, and a proven track record
- Attention to detail and accuracy in reporting
- Proactive – always looking for ways to improve
- Ability to travel as needed (
- Personable, ability to work well with a variety of different personality types and skill sets
- Advanced knowledge/ proficiency in Microsoft Excel, Word, PowerPoint and Outlook required
Qualifications
- Bachelor’s Degree required
Skills
- Web Merchandising expertise
- Strong negotiation skills
- Online sales promotion program implementation
- Marketplace platform onboarding
- Customer journey cross-selling and upselling
- Content publishing management
- Marketplace research and identification
- Process improvement in cross-functional environments
- Reporting and optimization of marketplace storefronts
- Team leadership and management
- Project management
- QA on product and offer launches
Benefits
- 401K with up to a 4% match
- Company paid Life Insurance and AD&D
- Flexible Savings Account (FSA) and Health Savings Account (HSA)
- Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
- Pre-tax Commuter Benefits (applicable areas only)
- Generous Child Care Leave Program
- Wellness Program
- Employee Assistance Program
- Dyson Product Discounts
- Multi-Level Healthcare Coverage Options
- Vision & Dental Coverage
- Company paid Short-Term and Long-Term Disability