Sr. Manager, Learning Systems & Operations

Responsibilities

• Set the learning systems strategy and roadmap aligned to business priorities and learner needs
• Connect architecture, platform tools, and operations into a single, scalable system
• Lead a high-performing team through coaching and development
• Establish processes for requirements, launch readiness, testing, and change management
• Build a systems function that enables clear decision-making at all levels
• Maintain working knowledge of LMS platforms and system integrations
• Partner with various teams to turn business needs into working solutions
• Identify capability gaps and invest in building necessary skills and leadership depth

Qualifications

• Bachelor's degree or equivalent practical experience in SaaS, customer education, or learning technology
• 5+ years of experience in learning systems, enterprise platforms, or technical program leadership
• 3+ years of people leadership experience, leading global, cross-functional or matrixed teams
• Experience owning or contributing to complex system initiatives in a fast-paced environment
• Familiarity with workflow or project management tools (e.g., Workfront)
• Strong problem-solving and analytical skills

Benefits

• Opportunity to lead in a dynamic SaaS environment
• Work with a multi-disciplinary team across various functions
• Flexible work environment that fosters growth and innovation
• Potential for long-term incentives through equity awards
• Access to training and professional development opportunities