Sr. Manager, Knowledge Management/Content Strategist

About the role

The Senior Manager, Knowledge Management/Content Strategist on DAFgiving360’s Knowledge Management team is responsible for creating and implementing a strategy to foster the flow of knowledge across the organization while supporting users of the knowledge center, our internal resource for business information including procedures, product information and organizational resources.

Responsibilities

• Own the strategic theme “Focus on our People” by creating and maintaining a knowledge center experience that empowers and educates content owners/users.
• Create and maintain a training program and content contributor community.
• Own and refine the content/feedback submission process (FDR, briefs, etc.).
• Evolve the communication strategy for utilization of the knowledge center including newsletter articles, roadshows, and attending group meetings to discuss knowledge management best practices.
• Own the AI/technology experience and how we utilize technology to advance the knowledge center and knowledge.
• Own knowledge management strategy/plan in partnership with second Sr. Knowledge Strategist.
• Supports BAU work as needed.

Qualifications

• Bachelor's degree
• Copywriting and editing (technical or creative) background
• Financial services industry experience
• Knowledge management experience

Preferred Qualifications

• Passion for philanthropy, community impact, and client service
• Ability to influence without direct authority
• Comfort operating in a dynamic, client-focused environment

Benefits

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance