Sr. Manager, Knowledge Management/Content Strategist

About the role

The Senior Manager, Knowledge Management/Content Strategist will be based at one of the following locations: Austin, Westlake, Orlando. This role is part of DAFgiving360™, an independent nonprofit organization dedicated to increasing charitable giving in the U.S. and partnering with Charles Schwab & Co., Inc. for administrative and other services.

Responsibilities

• Create and implement a strategy to foster the flow of knowledge across the organization while supporting users of the knowledge center.
• Own phases of the donor journey, anticipate and develop knowledge experiences, and ensure the accuracy of existing content.
• Project manage new content in support of the DAFgiving360 strategy.
• Evolve the communication strategy for utilizing the knowledge center, including newsletter articles, roadshows, and attending group meetings to discuss knowledge management best practices.
• Own the AI/technology experience and how we utilize technology to advance the knowledge center.
• Drive the knowledge management strategy/plan in partnership with the second Sr. Knowledge Strategist.
• Support BAU work as needed.

Requirements

• Relationship Building & Influence – builds trust and influences outcomes across stakeholders.
• Consultative Problem Solving – identifies needs and delivers tailored solutions.
• Communication & Presentation – clearly explains complex concepts.
• Strategic Execution – drives plans that support growth.
• Collaboration & Partnership – works effectively across teams.
• Adaptability & Judgment – prioritizes and adjusts in dynamic environments.
• Technical aptitude – experience working SharePoint and A.
• Knowledge Management Acumen – demonstrated understanding and experience applying knowledge management principles, strategies, and methodologies.

Qualifications

• Bachelor's degree
• Copywriting and editing (technical or creative) background
• Financial services industry experience
• Knowledge management experience

Preferred Qualifications

• Passion for philanthropy, community impact, and client service
• Comfort operating in a dynamic, client-focused environment

Benefits

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance