Sr. Manager IT Operations

About the role

The Sr. Manager of IT Operations is responsible for overseeing the infrastructure, systems engineering, application administration, cloud infrastructure, service desk, and WMS/MFG support functions at BSF. This role requires deep technical knowledge and hands-on leadership.

Responsibilities

• Lead, coach, and develop a team of six direct reports: systems engineers, manufacturing systems analysts, and service desk personnel.
• Assess BSF's current on-premises infrastructure and develop a prioritized cloud migration plan in partnership with the CIO.
• Own the infrastructure layer of BSF's Azure environment, distinct from the data platform layer owned by the Data Engineering team.
• Evaluate cloud platforms and make vendor recommendations based on BSF's technical needs and long-term direction.
• Ensure BSF's infrastructure and systems are stable, monitored, and maintained to a high standard.
• Manage BSF's day-to-day IT security operations in partnership with the CIO.
• Administer business applications in an operational context, including ERP user management, access governance, and change control.
• Manage identity and access governance across the organization.
• Represent IT Operations honestly in cross-functional conversations, clearly communicating infrastructure and systems needs.
• Manage a team of six or more direct reports across varied technical disciplines and experience levels.

Requirements

The ideal candidate will have proven experience leading infrastructure, systems, and operations teams, hands-on cloud experience in Azure, AWS, or equivalent, ITIL certification or demonstrated ITIL-based service management experience, deep experience with Microsoft Azure and Entra ID, experience administering business applications in an operational context, and experience with WMS or manufacturing systems.

Qualifications

• Proven experience leading infrastructure, systems, and operations teams across a broad technical surface.
• Hands-on cloud experience in Azure, AWS, or equivalent.
• ITIL certification or demonstrated ITIL-based service management experience.
• Deep experience with Microsoft Azure and Entra ID.
• Experience administering business applications in an operational context.
• Experience with WMS or manufacturing systems.

Skills

• Team leadership and development.
• Cloud infrastructure and modernization.
• Operational excellence.
• Security and compliance.
• Cross-functional partnership.

Benefits

• Opportunity to build and lead a high-performing team.
• Challenging and rewarding work in a fast-growing company.
• Competitive compensation package.
• Flexible work schedule.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible working hours.