IT Operations Sr. Manager

About the role

The Senior Manager, IT Operations is accountable for the strategy, performance, and continuous improvement of enterprise and field technology support. The role leads the Enterprise Service Desk, Field Services, end-user support, workplace technology, and assigned IT service management functions. Serving both corporate and midstream operations, this leader builds strong teams, establishes clear accountability, and delivers reliable, secure, and cost-effective services across office, field, and operational environments.

Responsibilities

• Enterprise Service Desk & Corporate SupportOwn the Enterprise Service Desk as the central point for intake, triage, communication, and escalation across corporate and field operations.Own the executive support function, including service standards, coverage, escalation, communications, and