Sr. IT Manager
Axos Bank · Overland Park, KS · 1 mo ago
Information Technology$130k/yrFull-time
About the role
This role will report onsite to any of our available office locations listed. Remote or Hybrid is not available.
Responsibilities
- Infrastructure & Systems Management
- Oversee the administration and optimization of Microsoft Server environments, including patching, backup, and performance tuning.
- Manage and maintain Active Directory architecture, group policies, and identity/access controls.
- Lead cloud infrastructure initiatives using Microsoft Azure, including resource provisioning, cost optimization, and security compliance.
- Administer Office 365 services (Exchange Online, SharePoint, Teams) and ensure seamless integration with enterprise systems.
- Desktop Engineering & Help Desk
- Direct the Desktop Engineering team in deploying, configuring, and maintaining end-user devices and software.
- Implement and manage endpoint management tools (e.g., SCCM, Intune) for patching, compliance, and asset tracking.
- Lead the Help Desk function to ensure timely resolution of technical issues, high customer satisfaction, and adherence to SLAs.
- Develop and enforce IT support policies, escalation procedures, and knowledge base documentation.
- Security & Compliance
- Collaborate with InfoSec teams to enforce infrastructure security policies and conduct vulnerability remediation.
- Monitor and respond to system/network security incidents and ensure compliance with internal and external audit requirements.
- Leadership & Strategy
- Mentor and develop technical staff, fostering a culture of accountability and continuous improvement.
- Partner with cross-functional teams to align IT services with business goals.
- Evaluate emerging technologies and recommend strategic investments to enhance infrastructure capabilities.
- Bachelor’s degree in computer science, Information Technology, or related field.
- 10+ years in IT infrastructure roles, with at least 3 years in a managerial capacity.
- Technical Skills: Microsoft Server (2016/2019), Active Directory & Group Policy, Azure IaaS/PaaS, Office 365 Administration, SQL DBA, SCCM/Intune, Endpoint Security & Patch Management, Help Desk Operations & ITSM tools (e.g., ServiceNow).
- Certifications: Microsoft Certified: Azure Administrator Associate, MCSA/MCSE, ITIL Foundation (preferred).