Sr. Manager IT Infrastructure

Key Responsibilities

• Owns day-to-day operations of enterprise infrastructure environments, ensuring system availability, performance, and scalability
• Serves as primary escalation point for critical infrastructure issues and leads resolution of high-severity incidents, including root cause analysis
• Drives proactive monitoring, patching, upgrades, and lifecycle management of infrastructure platforms
• Develops and maintains disaster recovery and business continuity capabilities, including testing and validation
• Oversees the design, deployment, and optimization of infrastructure solutions aligned to enterprise architecture standards
• Provides technical leadership and guidance to IT teams, including support for complex troubleshooting
• Evaluates emerging technologies and contributes to infrastructure roadmap development
• Maintains accurate documentation for system architecture, configurations, and standards
• Leads, coaches, and develops a team of infrastructure engineers and technical staff
• Sets team priorities and aligns resources to business objectives and operational needs
• Buils a culture of accountability, operational excellence, and continuous improvement
• Identifies skill gaps and implements development and training plans
• Manages relationships with vendors and external partners
• Supports budgeting, forecasting, and cost management for infrastructure services and platforms
• Participates in vendor selection, contract evaluation, and procurement processes
• Partners with cybersecurity teams to ensure infrastructure aligns with security standards and policies
• Supports audit and compliance activities, including access reviews and control validation
• Participates in incident response activities
• Ensures adherence to regulatory and compliance frameworks where applicable
• Drives improvements in infrastructure operations, processes, and tooling
• Establishes and enhances operational processes including incident, change, and problem management
• Identifies and eliminates inefficiencies and reduces operational risk
• Promotes automation and standardization to improve service quality and scalability

Qualifications

• 10+ years of Infrastructure, networking, and broad IT experience
• 2+ years of direct people supervision experience, including coaching, performance management, and employee development
• Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent experience)
• Proven experience leading IT infrastructure operations in a complex, multi-site environment
• Demonstrated experience managing technical teams and delivering operational outcomes
• Strong hands-on experience across the IT and technical spectrum
• Experience supporting highly available enterprise infrastructure environments
• Strong problem-solving, analytical, and decision-making skills
• Excellent communication skills and ability to collaborate across all levels of the organization
• Demonstrated ability to protect confidential and proprietary information, exercise discretion, and set professional boundaries