Manager, IT Infrastructure

About the role

This role is based 100% in-office out of our Headquarters in American Fork, Utah.

Responsibilities

• Team Leadership: Lead, mentor, and grow a high-performing team of IT engineers across network, identity, SaaS, and end-user systems, directly owning hiring, onboarding, and performance management.
• Operational Excellence: Establish a strong engineering culture rooted in ownership, robust documentation, and automation, while managing the team's agile operating cadence (planning, prioritization, and on-call escalation).
• Strategic Roadmap: Define and execute the corporate IT infrastructure roadmap in close alignment with Security, Engineering, and Business Operations to proactively support headcount and footprint growth.
• Metrics & Governance: Define, track, and report on enterprise SLAs and KPIs—including uptime, MTTR, incident response, and provisioning accuracy—to executive leadership.
• Financial & Vendor Ownership: Manage the IT infrastructure capex/opex budget, lead vendor contract negotiations, and continuously rationalize the enterprise SaaS portfolio for maximum licensing efficiency.
• Network & Connectivity Architecture: Oversee the technical direction and lifecycle management of LVT’s corporate networks (LAN, Wi-Fi, WAN/SD-WAN, and Zero-Trust Network Access) across HQ and remote sites.
• Identity & Access Strategy: Drive LVT’s Identity and Access Management (IAM) program, enforcing least-privilege models, RBAC, and automated joiner/mover/leaver workflows.
• Compliance & Risk Mitigation: Serve as the primary control owner for IT infrastructure supporting SOC 2 compliance, ensuring audit readiness, change management rigor, and prompt vulnerability remediation.

Qualifications

• Proven Leadership: 8+ years of progressive IT infrastructure experience, with at least 2 years of direct people management experience developing mid-to-senior level engineers.
• Social Media: Proven track record of scaling IT infrastructure and teams within high-growth corporate environments.
• Technical Fluency: Deep technical competency across modern enterprise networking (firewalls, switching, Wi-Fi, VPN/ZTNA, SD-WAN) to confidently evaluate architecture designs and manage risk.
• IAM Expertise: Robust operational knowledge of modern identity platforms (e.g., Okta, Microsoft Entra ID) including conditional access, SSO, MFA, and SCIM provisioning.
• SaaS Portfolio Governance: Strong experience managing, integrating, and securing a comprehensive enterprise SaaS and tooling ecosystem (productivity suites, ITSM, MDM).
• Compliance Mindset: Practical experience acting as a control owner for formal security frameworks (such as SOC 2), including evidence collection and audit defense.
• Strategic Communication: Exceptional communication and stakeholder management skills, with the ability to translate complex technical trade-offs into business impact for executive audiences.

Benefits

• Comprehensive health, dental and vision coverage
• Retailment benefits (401k match up to 4%)
• Flexible PTO

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time.