Manager, IT Infrastructure and Operations

Job Description

The Manager, Spira Care Technology Services (IT Operations) leads all aspects of technology support and operations for Spira Care and its locations, ensuring that technology strategies are closely integrated with both clinical and business objectives.

This role is responsible for implementing and managing a comprehensive, multi-year technology roadmap that aligns with Spira Care’s clinical, operational, and strategic objectives, overseeing technology strategies and plans, all Spira Care technology infrastructure, business applications and systems support, system integrations, technology vendor management and comprehensive technology operations, support and services.

The Technology Services Manager guarantees the delivery of secure, reliable IT services and develops innovative technology solutions that enhance patient care and drive operational excellence.

This role leads by creating a high-trust, high-performance environment with inclusive practices and developmental feedback loops.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field; or an equivalent combination of education and related experience
• 5–7 years of progressive IT experience, with at least two years in a healthcare environment
• 3-5 years of management experience that may be acquired through direct management of teams or indirectly through proven track record of organizing, leading, and managing cross-functional working teams to design solutions and implement business changes that meet goals and strategic objectives
• Experience with successful IT project management and service operations
• Experience with resource planning, budgeting, and vendor negotiations
• Proven track record of leading teams that manage a mix of hardware, software, and data systems
• Broad knowledge of IT domains – networking, servers/cloud, enterprise applications, and support
• Strong problem-solving and systems-thinking mindset
• Able to translate technical information into business language for executives
• Exceptional change management, stakeholder communication, and decision-making skills
• High emotional intelligence with the ability to influence non-technical stakeholders
• Thrives in cross-functional, multidisciplinary settings
• Fosters a growth mindset and a culture of innovation and accountability
• Commitment to continuous improvement and end-user experience
• Ability to prioritize competing demands in fast-paced clinical settings
• Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Benefits

• Hightly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program