Sr Manager IT Infrastructure
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. So we need to extract essential content.
Let's parse:
- Intro: "Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work." This is about the company; could be part of About the role? Might be considered About the role or company overview. We'll include in About the role paragraph.
- Location list: "This position will be located in: Fargo, ND Charlotte, NC, Minneapolis, MN, Denver, CO or Chicago, IL". That's location info; could be part of About the role.
- Application Deadline etc: we should drop application instructions and metadata. So we drop "Application Deadline: September 23, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active." That's boilerplate/application instructions; drop.
- Pay Range: "Pay Range: $141,916.84 - $200,000.00 annually Individual compensation is determined based on several factors, including job-related skills and qualifications, education, relevant experience, work location, internal equity considerations, and the overall responsibilities of the position." Keep in Pay section.
- Job Summary paragraph: "The Senior Manager, IT Infrastructure is responsible for leading the delivery, reliability, scalability, and modernization of enterprise infrastructure platforms and services. This role leads infrastructure engineering and technical teams, drives lifecycle and resiliency improvements, and ensures infrastructure initiatives align with IT strategy and business priorities. This position ensures core infrastructure technologies are secure, reliable, scalable, and aligned with business needs. The Senior Manager partners directly with the Senior Manager, IT Operations, along with Security, Architecture, business stakeholders, and vendor partners, to coordinate operational readiness, service performance, incident response, and continuous improvement while developing a high-performing IT Infrastructure team." That's About the role.
- Responsibilities: Essential Functions list (many bullet-like sentences). We need to turn each sentence into
- . Also Non-essential Functions list.
We must preserve all substantive information; we should not omit any duty. So we need to list each essential function as separate
- . The essential functions are a long paragraph with sentences separated by periods. We'll split at each period that ends a sentence. Let's extract:
Essential Functions list:
1. Leads managers and teams responsible for infrastructure engineering, network services, cloud platforms, and core infrastructure technologies.
2. Provides leadership, coaching, performance management, succession planning, and professional development for managers, supervisors, and individual contributors.
3. Communicates priorities, expectations, and operational performance effectively across IT teams, leadership, and business stakeholders.
4. Oversees the architecture, engineering, lifecycle, availability, performance, and continuous improvement of enterprise infrastructure platforms and services.
5. Ensures the reliability, scalability, security, and effective delivery of core infrastructure services.
6. Provides leadership oversight for identity and access management, including governance, authentication, privileged access, directory services, and related operational controls.
7. Defines and maintains infrastructure standards, architecture patterns, lifecycle practices, technical controls, and supporting documentation.
8. Leads infrastructure lifecycle management activities, including maintenance, upgrades, patching, modernization, asset management, and technical debt reduction.
9. Partners with Architecture, Security, and other IT teams.
10. Partners directly with the Senior Manager, IT Operations to align infrastructure engineering with IT Service Management practices.
11. Uses infrastructure health, capacity, reliability, and lifecycle metrics to identify risk, guide investment, and drive continuous improvement in partnership with IT Operations.
12. Supports enterprise resilience, disaster recovery, and operational recovery objectives.
13. Partners with Security, Business Continuity, Architecture, and business stakeholders to support enterprise incident response, disaster recovery, and business continuity programs.
14. Provides infrastructure leadership and technical readiness for recovery planning, disaster recovery exercises, cyber incident simulations, and business continuity testing in coordination with IT Operations and other enterprise partners.
15. Drives improvements in infrastructure automation, observability, capacity management, technical resiliency, and engineering practices.
16. Supports planning, forecasting, budgeting, financial management, and resource allocation for Infrastructure & Operations.
17. Manages vendor relationships, contracts, service agreements, and third-party performance.
18. Identifies opportunities to optimize costs, reduce risk, improve operational efficiency, and enhance service value.
19. Makes decisions within established organizational policies, budgets, and delegated authority levels.
20. Executes infrastructure plans and priorities aligned with the broader Infrastructure & Operations strategy.
21. Collaborates with the Senior Manager, IT Operations and other stakeholders to coordinate infrastructure delivery, operational handoffs, support readiness, and successful execution of shared departmental priorities.
22. Supports operational readiness for major technology initiatives, acquisitions, integrations, and business transformation efforts.
23. Remains informed of industry trends, emerging technologies, and best practices.
Non-essential Functions list:
1. Participates in IT leadership planning sessions, vendor briefings, and technology roadmap discussions.
2. Supports special projects and enterprise initiatives as assigned.
3. Assists with development and maintenance of IT policies, procedures, standards, and operating documentation.
4. Represents Infrastructure & Operations in cross-functional meetings, audits, and business continuity planning activities.
5. Performs other duties as assigned by supervisor or designate.
Qualifications: list of bullet-like sentences. We'll split similarly.
Qualifications text:
"Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or related field, or equivalent work experience.
10+ years of progressive experience in information technology, infrastructure, operations, and/or service delivery.
5+ years of experience leading technical teams, managers, or operational service functions.
Experience managing enterprise infrastructure platforms, engineering delivery, technical lifecycle programs, modernization initiatives, and vendor relationships.
Working knowledge of ITSM practices and demonstrated ability to partner effectively with IT Operations on incident, problem, change, service level, and operational readiness processes.
Experience with budgeting, forecasting, asset management, vendor management, and operational planning.
Demonstrated ability to lead through change, manage competing priorities, and drive measurable improvement.
Experience in a large enterprise IT environment preferred.
Experience leading infrastructure modernization, cloud, network, endpoint, or IT operations transformation initiatives preferred.
Experience with Business Continuity, Disaster Recovery, Cyber Incident Response, or Enterprise Incident Response programs preferred.
Experience supporting multi-site operations, distribution, supply chain, manufacturing, or customer-facing technology environments preferred.
ITIL v3, ITIL 4, PMP, Microsoft, Cisco, cloud, cybersecurity, or related certifications preferred.
Experience using ITSM, monitoring, endpoint management, cloud management, and operational reporting tools preferred."
We'll treat each line as
- .
Skills And Abilities: list of bullet-like sentences.
Skills And Abilities text:
"Strong leadership, coaching, and team development skills.
Strong understanding of infrastructure, operations, ITSM, and enterprise service delivery.
Ability to lead cross-functional teams during incidents, projects, and operational improvement efforts.
Excellent communication, stakeholder management, and relationship-building skills.
Strong analytical and problem-solving abilities.
Ability to translate strategic direction into operational execution.
Strong financial, vendor, and risk management discipline.
Customer-focused mindset with a commitment to service excellence.
Ability to drive accountability, continuous improvement, and operational maturity.
Strong judgment, decision-making, and prioritization skills in a fast-paced environment."
Each as
- .
Pay section: we need to include the pay range and determination factors. Could be a
with the range and another
for determination? Or combine. We'll put a
with the range and then a
for determination.
We must not include schedule or benefits.
We must not include any boilerplate like EEO etc. Already removed.
Now produce HTML fragment:
About the role
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, ND, Charlotte, NC, Minneapolis, MN, Denver, CO, or Chicago, IL.
The Senior Manager, IT Infrastructure is responsible for leading the delivery, reliability, scalability, and modernization of enterprise infrastructure platforms and services. This role leads infrastructure engineering and technical teams, drives lifecycle and resiliency improvements, and ensures infrastructure initiatives align with IT strategy and business priorities. This position ensures core infrastructure technologies are secure, reliable, scalable, and aligned with business needs. The Senior Manager partners directly with the Senior Manager, IT Operations, along with Security, Architecture, business stakeholders, and vendor partners, to coordinate operational readiness, service performance, incident response, and continuous improvement while developing a high-performing IT Infrastructure team.
Responsibilities
- Leads managers and teams responsible for infrastructure engineering, network services, cloud platforms, and core infrastructure technologies.
- Provides leadership, coaching, performance management, succession planning, and professional development for managers, supervisors, and individual contributors.
- Communicates priorities, expectations, and operational performance effectively across IT teams, leadership, and business stakeholders.
- Oversees the architecture, engineering, lifecycle, availability, performance, and continuous improvement of enterprise infrastructure platforms and services.
- Ensures the reliability, scalability, security, and effective delivery of core infrastructure services.
- Provides leadership oversight for identity and access management, including governance, authentication, privileged access, directory services, and related operational controls.
- Defines and maintains infrastructure standards, architecture patterns, lifecycle practices, technical controls, and supporting documentation.
- Leads infrastructure lifecycle management activities, including maintenance, upgrades, patching, modernization, asset management, and technical debt reduction.
- Partners with Architecture, Security, and other IT teams.
- Partners directly with the Senior Manager, IT Operations to align infrastructure engineering with IT Service Management practices.
- Uses infrastructure health, capacity, reliability, and lifecycle metrics to identify risk, guide investment, and drive continuous improvement in partnership with IT Operations.
- Supports enterprise resilience, disaster recovery, and operational recovery objectives.
- Partners with Security, Business Continuity, Architecture, and business stakeholders to support enterprise incident response, disaster recovery, and business continuity programs.
- Provides infrastructure leadership and technical readiness for recovery planning, disaster recovery exercises, cyber incident simulations, and business continuity testing in coordination with IT Operations and other enterprise partners.
- Drives improvements in infrastructure automation, observability, capacity management, technical resiliency, and engineering practices.
- Supports planning, forecasting, budgeting, financial management, and resource allocation for Infrastructure & Operations.
- Manages vendor relationships, contracts, service agreements, and third-party
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. So we need to extract essential content. Let's parse: - Intro: "Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work." This is about the company; could be part of About the role? Might be considered About the role or company overview. We'll include in About the role paragraph. - Location list: "This position will be located in: Fargo, ND Charlotte, NC, Minneapolis, MN, Denver, CO or Chicago, IL". That's location info; could be part of About the role. - Application Deadline etc: we should drop application instructions and metadata. So we drop "Application Deadline: September 23, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active." That's boilerplate/application instructions; drop. - Pay Range: "Pay Range: $141,916.84 - $200,000.00 annually Individual compensation is determined based on several factors, including job-related skills and qualifications, education, relevant experience, work location, internal equity considerations, and the overall responsibilities of the position." Keep in Pay section. - Job Summary paragraph: "The Senior Manager, IT Infrastructure is responsible for leading the delivery, reliability, scalability, and modernization of enterprise infrastructure platforms and services. This role leads infrastructure engineering and technical teams, drives lifecycle and resiliency improvements, and ensures infrastructure initiatives align with IT strategy and business priorities. This position ensures core infrastructure technologies are secure, reliable, scalable, and aligned with business needs. The Senior Manager partners directly with the Senior Manager, IT Operations, along with Security, Architecture, business stakeholders, and vendor partners, to coordinate operational readiness, service performance, incident response, and continuous improvement while developing a high-performing IT Infrastructure team." That's About the role. - Responsibilities: Essential Functions list (many bullet-like sentences). We need to turn each sentence into
with the range and another
for determination? Or combine. We'll put a
with the range and then a
for determination. We must not include schedule or benefits. We must not include any boilerplate like EEO etc. Already removed. Now produce HTML fragment:
About the role
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Fargo, ND, Charlotte, NC, Minneapolis, MN, Denver, CO, or Chicago, IL.
The Senior Manager, IT Infrastructure is responsible for leading the delivery, reliability, scalability, and modernization of enterprise infrastructure platforms and services. This role leads infrastructure engineering and technical teams, drives lifecycle and resiliency improvements, and ensures infrastructure initiatives align with IT strategy and business priorities. This position ensures core infrastructure technologies are secure, reliable, scalable, and aligned with business needs. The Senior Manager partners directly with the Senior Manager, IT Operations, along with Security, Architecture, business stakeholders, and vendor partners, to coordinate operational readiness, service performance, incident response, and continuous improvement while developing a high-performing IT Infrastructure team.
Responsibilities
- Leads managers and teams responsible for infrastructure engineering, network services, cloud platforms, and core infrastructure technologies.
- Provides leadership, coaching, performance management, succession planning, and professional development for managers, supervisors, and individual contributors.
- Communicates priorities, expectations, and operational performance effectively across IT teams, leadership, and business stakeholders.
- Oversees the architecture, engineering, lifecycle, availability, performance, and continuous improvement of enterprise infrastructure platforms and services.
- Ensures the reliability, scalability, security, and effective delivery of core infrastructure services.
- Provides leadership oversight for identity and access management, including governance, authentication, privileged access, directory services, and related operational controls.
- Defines and maintains infrastructure standards, architecture patterns, lifecycle practices, technical controls, and supporting documentation.
- Leads infrastructure lifecycle management activities, including maintenance, upgrades, patching, modernization, asset management, and technical debt reduction.
- Partners with Architecture, Security, and other IT teams.
- Partners directly with the Senior Manager, IT Operations to align infrastructure engineering with IT Service Management practices.
- Uses infrastructure health, capacity, reliability, and lifecycle metrics to identify risk, guide investment, and drive continuous improvement in partnership with IT Operations.
- Supports enterprise resilience, disaster recovery, and operational recovery objectives.
- Partners with Security, Business Continuity, Architecture, and business stakeholders to support enterprise incident response, disaster recovery, and business continuity programs.
- Provides infrastructure leadership and technical readiness for recovery planning, disaster recovery exercises, cyber incident simulations, and business continuity testing in coordination with IT Operations and other enterprise partners.
- Drives improvements in infrastructure automation, observability, capacity management, technical resiliency, and engineering practices.
- Supports planning, forecasting, budgeting, financial management, and resource allocation for Infrastructure & Operations.
- Manages vendor relationships, contracts, service agreements, and third-party