Sr IT Manager

Job Responsibilities

• Develop and execute the organization’s IT strategic roadmap, aligned with business objectives.
• Provide leadership for all IT operations, including infrastructure, systems, and enterprise applications.
• Identify opportunities for technology to improve productivity, automation (including AI), and data visibility.
• Partner with executive leadership to recommend technology investments and innovation initiatives.
• Develop and manage annual IT operating and capital budgets.

IT Operations & Infrastructure

• Oversee the performance, reliability, and scalability of IT infrastructure, including: Servers, Networks, Cloud platforms, End-user computing, Telecommunications.
• Ensure high system availability and performance through proactive monitoring and maintenance.
• Manage vendor relationships for hardware, software, and managed services.
• Maintain IT asset lifecycle management.

Enterprise Systems & Applications

• Manage and support enterprise systems, including: ERP systems (e.g., Microsoft Business Central), CRM platforms, Data and reporting tools, Collaboration platforms (e.g., Microsoft 365).
• Optimize systems to support operational workflows and reporting requirements.
• Partner with business units to identify system improvements and automation opportunities.
• Oversee system implementations, integrations, and upgrades.

IT Governance & Service Management

• Establish and maintain IT policies, procedures, and standards.
• Implement best practices for IT service management (ITSM) and support processes.
• Monitor service levels and continuously improve IT support performance.

Team Leadership

• Manage and mentor IT staff, including: System administrators, Help desk personnel, Network engineers.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support professional development and technical training.

Project Management

• Lead cross-functional IT projects, including: ERP enhancements, Infrastructure upgrades, Cloud migrations.
• Ensure projects are delivered on time, within scope, and within budget.

Qualification Requirements

• Bachelor’s degree in IT, Computer Science, or related field; Master’s preferred.
• 10+ years of IT experience, with 5+ years in management or leadership.
• Experience leading IT operations, infrastructure, enterprise systems and AI initiatives.
• Proven experience with ERP, CRM, collaboration platforms, and IT service management.
• Ability to travel (domestic and internationally) and obtain a passport.

Skill Requirements

• Strong IT leadership and team management skills.
• Strategic thinking and ability to align IT with business goals.
• Excellent communication and collaboration skills.
• Knowledge of IT infrastructure, cloud platforms, cybersecurity and AI best practices.
• Experience with IT governance, policies, and service management (ITSM/ITIL).
• Problem-solving, analytical thinking, and project delivery skills.
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to work for extended periods at computer workstation/keyboard.
• Ability to type accurately and efficiently.