Sr. Manager, IT Governance & Strategic Planning

Responsibilities

• Convert IT strategic objectives into plans and functional roadmaps for standardization, analytics, automation and organizational effectiveness.
• Lead change management initiatives for new or modified processes, controls and tools across the IT functions and portfolios.
• Build and maintain IT process standards, playbooks, templates and RACIs for planning, development, testing, release, and operations; ensure consistent adoption and periodic refresh based on lessons learned.
• Establish and run a Continuous Improvement program (Kaizen events, value-stream mapping, retrospectives), prioritize a visible improvement backlog and deliver quantifiable gains in cycle time, quality and cost.
• Own the KPI taxonomy for IT; ensure metric definitions, targets and data quality support audit readiness and executive decision-making.
• Lead the development of executive scorecards and functional and portfolio-based dashboards; partner with data analysts to ensure data pipelines, governance and visualization (e.g., Power BI) deliver reliable, near-real-time insights for operational excellence within IT.
• Support governance/engineering toolsets (e.g., Jira, Confluence, test/ALM tools, workflow automation platforms) helping to define standards, usage patterns, integrations and upgrade roadmaps that enable scale and align to KPI and reporting objectives.
• Identify process automation opportunities (workflow, approvals, controls evidence, reporting); oversee design, implementation and adoption to reduce manual effort, improve traceability and accelerate release cadence across IT functions and portfolios.
• Career Development: Recruit, develop and coach a diverse team (admins, automation engineers, data analysts, change practitioners), while fostering a culture of accountability, transparency and measurable outcomes.

Qualifications

• Bachelor’s degree and 5+ years of experience in IT strategy/PMO, process excellence, analytics or platform ownership, including leadership of cross-functional initiatives.
• Demonstrated success driving organizational change and standardization at scale; strong command of KPIs and outcome-based planning.
• Hands-on experience with Agile/Lean practices and continuous improvement methods applied to software and IT service workflows.
• Proficiency with ALM and collaboration platforms (e.g., Jira, Confluence), workflow automation (e.g., ServiceNow/Power Platform/Atlassian automation) and analytics/visualization (e.g., Power BI).
• Working knowledge of SDLC, DevOps/CI-CD concepts, and ITIL-aligned service practices; ability to partner effectively with Security, QA/RA and PMO.
• Executive-ready communication skills; able to synthesize complex information into crisp updates, decision memos and dashboards for senior leadership.
• Proven people leadership: coaching, performance management and building a high-performing, multi-disciplinary team.
• Experience in regulated software/medical device environments and familiarity with ISO 13485/14971 and audit expectations.
• Certifications such as COBIT, Lean Six Sigma (Green/Black Belt), PMP/SAFe/CSM, ITIL or CBIP (analytics).
• Familiarity with Sysmex-relevant toolsets and ecosystem elements (e.g., Atlassian suite, Smartsheet, Power BI, AWS, Ardoq).
• Background implementing KPI taxonomies, data governance for operational metrics and automation at scale (e.g., platform workflows, evidence collection).
• Office Suite (Word, Excel, PowerPoint, Outlook) Atlassian Suite (Jira, Confluence, Zephyr) Tricentis qTest Suite Dashboard & Reporting Platforms (PowerBI, Tableau, etc.) Workplace Management Tool (Smartsheet, Asana, Monday.com)