Sr Manager, Implementation
FIS · Chicago, IL · 3 wk ago
Management$138k–$235k/yrFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also must not create sections with filler like "commensurate with experience". Pay and Schedule only if posting actually states them. The posting includes pay range: "$138,440.00 - $235,350.00". So we can include Pay section. Schedule? Not mentioned (full time but not schedule details). So we should not include Schedule. Benefits? Not mentioned explicitly. There's mention of "Eligible for annual performance bonuses". That's a benefit? Could be considered benefit. Also "FIS is committed to providing its employees with an exciting career opportunity and competitive compensation." Not specific benefits. We could include Benefits section with bullet: Eligible for annual performance bonuses. Also maybe mention "competitive compensation" but that's vague. Better to include only concrete benefit: annual performance bonuses. Also maybe "Professional Services Business Acumen" etc are qualifications.
We need sections: About the role (we have description). Responsibilities: we have list of deliverables (Legacy LFI Portfolio Management~ etc). Those are responsibilities. Requirements/Qualifications: we have Required Qualifications list. Could split into Qualifications and Skills? The instruction says use headings for those categories if content exists. We have qualifications (Experience, Program Management Background, Technical & Software Expertise, Dual-Mode Delivery, People Leadership, Cross-Functional Coordination, Customer-Facing Executive Presence, Financial Services Knowledge, Professional Services Business Acumen). Also we have "Team~ Will lead a team of 5–7 implementation consultants..." and "Reporting~ Reports Director of Implementations." and "Similar job titles~ ..." and "Bonus~ Eligible for annual performance bonuses". Those could be placed under maybe "Additional Information" but not a standard heading. We could incorporate them into appropriate sections: Team size maybe under About the role or Responsibilities? Could be under Responsibilities (team leadership). Reporting maybe under About the role? Similar job titles maybe not needed. Bonus we already have as benefit.
We need to avoid duplication. Let's extract substantive content:
About the role paragraph: "As the Senior Manager of Client Growth, you’ll lead a team responsible for two distinct but complementary workstreams~ managing our portfolio of legacy large financial institution (LFI) bank platform projects and growing our portfolio of new LFI engagements on our A3 SaaS platform. Your team delivers both high-volume, smaller T&M customer change requests on a daily basis and highly complex, multi-month or multi-year implementations for large financial institutions. You’ll bring a strong program management background to mentor your consultants on best practices for managing large, multi-workstream engagements—while also coaching those working on technical requirements translation and delivery coordination. You’ll need to be equally comfortable guiding a consultant through a complex integration requirement as you are leading a program review with a bank’s executive team. As a people leader, you’ll develop and grow your implementation consultants, balancing the competing demands of daily T&M delivery with the strategic planning required for large engagements. You’ll set clear expectations, provide regular coaching, and build a team culture that values both technical rigor and exceptional client service."
That's the About the role.
Responsibilities: The list after "What We'll Trust You To Deliver" includes items separated by ~. Let's list each:
- Legacy LFI Portfolio Management~ Oversee the delivery of T&M change requests and projects for our large legacy bank platform clients, ensuring a high volume of smaller engagements are delivered efficiently and to customer expectations on a daily basis
- New LFI A3 Engagement Leadership~ Lead and grow our portfolio of complex, multi-month and multi-year implementations for large financial institutions on the A3 SaaS platform, ensuring strategic engagements are delivered with program-level rigor
- Program Management Excellence~ Mentor and coach consultants on program management best practices for large, multi-workstream engagements — including stakeholder management, risk mitigation, dependency tracking, and executive communication
- Technical Delivery Guidance~ Coach and guide consultants working on technical requirements translation, ensuring customer needs are accurately captured, communicated to development and QA teams, and delivered to specification
- Team Leadership & Development~ Manage, coach, and develop a team of implementation consultants across both legacy and new platform workstreams — setting clear expectations, providing regular feedback, and fostering professional growth
- Resource Balancing~ Allocate team capacity across competing demands of daily T&M delivery and long-duration strategic projects, ensuring neither workstream suffers from under-resourcing
- Customer Relationship Management~ Serve as the senior escalation point for LFI customers, maintaining strong executive-level relationships and stepping in to resolve concerns when engagements encounter challenges
- Revenue & Budget Oversight~ Track T&M hours, project budgets, and LOEs across the growth portfolio, ensuring work is delivered within scope and revenue is captured accurately
These are responsibilities.
Qualifications/Required Qualifications: list after "Required Qualifications". Items:
- Experience~ 8+ years in professional services, program management, or implementation delivery roles within financial technology or enterprise SaaS, with at least 3 years in a people leadership capacity
- Program Management Background~ Strong foundation in program management methodologies and best practices, with proven experience leading complex, multi-workstream engagements for large enterprise or financial institution clients
- Technical & Software Expertise~ Demonstrated experience working with software development teams, translating customer requirements into technical specifications, and understanding integration architectures and delivery workflows
- Dual-Mode Delivery~ Proven ability to manage teams that operate in both high-volume, fast-turnaround delivery (T&M change requests) and long-duration, strategic program delivery simultaneously
- People Leadership~ Demonstrated ability to coach, develop, and hold accountable a team of consultants with varying experience levels — including performance management, career development, and mentoring on program management skills
- Cross-Functional Coordination~ Proven ability to work across organizational boundaries with development, QA, product, and partner teams to coordinate delivery and remove blockers
- Customer-Facing Executive Presence~ Strong ability to manage relationships with senior banking executives, navigate escalations, and maintain trust through complex, long-running engagements
- Financial Services Knowledge~ Deep understanding of banking operations, account origination, lending workflows, or similar financial products — ideally with experience serving large financial institutions
- Professional Services Business Acumen~ Experience managing T&M budgets, LOEs, and revenue recognition in a professional services context
Also there is "Team~ Will lead a team of 5–7 implementation consultants focused on legacy LFI platform support and new A3 LFI engagements." and "Reporting~ Reports Director of Implementations." and "Similar job titles~ Professional Services Manager, Program Delivery Manager, Client Engagement Manager, PS Team Lead." and "Bonus~ Eligible for annual performance bonuses as part of our commitment to shared success."
We could put Team size and Reporting under About the role or Responsibilities? Perhaps under About the role as additional context. But we already have About the role paragraph; we could add a sentence about team size and reporting. However we must not invent info; we can include it as a separate bullet under Responsibilities maybe "Team Leadership & Development" already covers managing team. The team size is extra detail; we could add a bullet under Responsibilities: "Lead a team of 5–7 implementation consultants..." but that's similar to Team Leadership & Development. Might be redundant but we can incorporate.
Better to keep sections: About the role (paragraph), Responsibilities (list of 8 items), Qualifications (list of 9 items), Benefits (bullet: Eligible for annual performance bonuses), Pay (paragraph with range). Also maybe include "Reports to Director of Implementations" under About the role or Responsibilities? Could add a bullet under Responsibilities: "Report to Director of Implementations." but that's not a responsibility; it's reporting line. Could add under About the role as a sentence: "You will report to the Director of Implementations." That's fine.
Similarly "Similar job titles" is not needed.
We must not include boilerplate like EEOC, Privacy Statement, etc. Remove them.
Now produce HTML:
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also must not create sections with filler like "commensurate with experience". Pay and Schedule only if posting actually states them. The posting includes pay range: "$138,440.00 - $235,350.00". So we can include Pay section. Schedule? Not mentioned (full time but not schedule details). So we should not include Schedule. Benefits? Not mentioned explicitly. There's mention of "Eligible for annual performance bonuses". That's a benefit? Could be considered benefit. Also "FIS is committed to providing its employees with an exciting career opportunity and competitive compensation." Not specific benefits. We could include Benefits section with bullet: Eligible for annual performance bonuses. Also maybe mention "competitive compensation" but that's vague. Better to include only concrete benefit: annual performance bonuses. Also maybe "Professional Services Business Acumen" etc are qualifications.
We need sections: About the role (we have description). Responsibilities: we have list of deliverables (Legacy LFI Portfolio Management~ etc). Those are responsibilities. Requirements/Qualifications: we have Required Qualifications list. Could split into Qualifications and Skills? The instruction says use headings for those categories if content exists. We have qualifications (Experience, Program Management Background, Technical & Software Expertise, Dual-Mode Delivery, People Leadership, Cross-Functional Coordination, Customer-Facing Executive Presence, Financial Services Knowledge, Professional Services Business Acumen). Also we have "Team~ Will lead a team of 5–7 implementation consultants..." and "Reporting~ Reports Director of Implementations." and "Similar job titles~ ..." and "Bonus~ Eligible for annual performance bonuses". Those could be placed under maybe "Additional Information" but not a standard heading. We could incorporate them into appropriate sections: Team size maybe under About the role or Responsibilities? Could be under Responsibilities (team leadership). Reporting maybe under About the role? Similar job titles maybe not needed. Bonus we already have as benefit.
We need to avoid duplication. Let's extract substantive content:
About the role paragraph: "As the Senior Manager of Client Growth, you’ll lead a team responsible for two distinct but complementary workstreams~ managing our portfolio of legacy large financial institution (LFI) bank platform projects and growing our portfolio of new LFI engagements on our A3 SaaS platform. Your team delivers both high-volume, smaller T&M customer change requests on a daily basis and highly complex, multi-month or multi-year implementations for large financial institutions. You’ll bring a strong program management background to mentor your consultants on best practices for managing large, multi-workstream engagements—while also coaching those working on technical requirements translation and delivery coordination. You’ll need to be equally comfortable guiding a consultant through a complex integration requirement as you are leading a program review with a bank’s executive team. As a people leader, you’ll develop and grow your implementation consultants, balancing the competing demands of daily T&M delivery with the strategic planning required for large engagements. You’ll set clear expectations, provide regular coaching, and build a team culture that values both technical rigor and exceptional client service."
That's the About the role.
Responsibilities: The list after "What We'll Trust You To Deliver" includes items separated by ~. Let's list each:
- Legacy LFI Portfolio Management~ Oversee the delivery of T&M change requests and projects for our large legacy bank platform clients, ensuring a high volume of smaller engagements are delivered efficiently and to customer expectations on a daily basis
- New LFI A3 Engagement Leadership~ Lead and grow our portfolio of complex, multi-month and multi-year implementations for large financial institutions on the A3 SaaS platform, ensuring strategic engagements are delivered with program-level rigor
- Program Management Excellence~ Mentor and coach consultants on program management best practices for large, multi-workstream engagements — including stakeholder management, risk mitigation, dependency tracking, and executive communication
- Technical Delivery Guidance~ Coach and guide consultants working on technical requirements translation, ensuring customer needs are accurately captured, communicated to development and QA teams, and delivered to specification
- Team Leadership & Development~ Manage, coach, and develop a team of implementation consultants across both legacy and new platform workstreams — setting clear expectations, providing regular feedback, and fostering professional growth
- Resource Balancing~ Allocate team capacity across competing demands of daily T&M delivery and long-duration strategic projects, ensuring neither workstream suffers from under-resourcing
- Customer Relationship Management~ Serve as the senior escalation point for LFI customers, maintaining strong executive-level relationships and stepping in to resolve concerns when engagements encounter challenges
- Revenue & Budget Oversight~ Track T&M hours, project budgets, and LOEs across the growth portfolio, ensuring work is delivered within scope and revenue is captured accurately
These are responsibilities.
Qualifications/Required Qualifications: list after "Required Qualifications". Items:
- Experience~ 8+ years in professional services, program management, or implementation delivery roles within financial technology or enterprise SaaS, with at least 3 years in a people leadership capacity
- Program Management Background~ Strong foundation in program management methodologies and best practices, with proven experience leading complex, multi-workstream engagements for large enterprise or financial institution clients
- Technical & Software Expertise~ Demonstrated experience working with software development teams, translating customer requirements into technical specifications, and understanding integration architectures and delivery workflows
- Dual-Mode Delivery~ Proven ability to manage teams that operate in both high-volume, fast-turnaround delivery (T&M change requests) and long-duration, strategic program delivery simultaneously
- People Leadership~ Demonstrated ability to coach, develop, and hold accountable a team of consultants with varying experience levels — including performance management, career development, and mentoring on program management skills
- Cross-Functional Coordination~ Proven ability to work across organizational boundaries with development, QA, product, and partner teams to coordinate delivery and remove blockers
- Customer-Facing Executive Presence~ Strong ability to manage relationships with senior banking executives, navigate escalations, and maintain trust through complex, long-running engagements
- Financial Services Knowledge~ Deep understanding of banking operations, account origination, lending workflows, or similar financial products — ideally with experience serving large financial institutions
- Professional Services Business Acumen~ Experience managing T&M budgets, LOEs, and revenue recognition in a professional services context
Also there is "Team~ Will lead a team of 5–7 implementation consultants focused on legacy LFI platform support and new A3 LFI engagements." and "Reporting~ Reports Director of Implementations." and "Similar job titles~ Professional Services Manager, Program Delivery Manager, Client Engagement Manager, PS Team Lead." and "Bonus~ Eligible for annual performance bonuses as part of our commitment to shared success."
We could put Team size and Reporting under About the role or Responsibilities? Perhaps under About the role as additional context. But we already have About the role paragraph; we could add a sentence about team size and reporting. However we must not invent info; we can include it as a separate bullet under Responsibilities maybe "Team Leadership & Development" already covers managing team. The team size is extra detail; we could add a bullet under Responsibilities: "Lead a team of 5–7 implementation consultants..." but that's similar to Team Leadership & Development. Might be redundant but we can incorporate.
Better to keep sections: About the role (paragraph), Responsibilities (list of 8 items), Qualifications (list of 9 items), Benefits (bullet: Eligible for annual performance bonuses), Pay (paragraph with range). Also maybe include "Reports to Director of Implementations" under About the role or Responsibilities? Could add a bullet under Responsibilities: "Report to Director of Implementations." but that's not a responsibility; it's reporting line. Could add under About the role as a sentence: "You will report to the Director of Implementations." That's fine.
Similarly "Similar job titles" is not needed.
We must not include boilerplate like EEOC, Privacy Statement, etc. Remove them.
Now produce HTML:
About the role
As the Senior Manager of Client Growth, you’ll lead a team responsible for two distinct but complementary workstreams~ managing our portfolio of legacy large financial institution (LFI) bank platform projects and growing our portfolio of new LFI engagements on our A3 SaaS platform. Your team delivers both high-volume, smaller T&M customer change requests on a daily basis and highly complex, multi-month or multi-year implementations for large financial institutions. You’ll bring a strong program management background to mentor your consultants on best practices for managing large, multi-workstream engagements—while also coaching those working on technical requirements translation and delivery coordination. You’ll need to be equally comfortable guiding a consultant through a complex integration requirement as you are leading a program review with a bank’s executive team. As a people leader, you’ll develop and grow your implementation consultants, balancing the competing demands of daily T&M delivery with the strategic planning required for large engagements. You’ll set clear expectations, provide regular coaching, and build a team culture that values both technical rigor and exceptional client service. You will report to the Director of Implementations.
Responsibilities
- Legacy LFI Portfolio Management: Oversee the delivery of T&M change requests and projects for our large legacy bank platform clients, ensuring a high volume of smaller engagements are delivered efficiently and to customer expectations on a daily basis.
- New LFI A3 Engagement Leadership: Lead and grow our portfolio of complex, multi-month and multi-year implementations for large financial institutions on the A3 SaaS platform, ensuring strategic engagements are delivered with program-level rigor.
- Program Management Excellence: Mentor and coach consultants on program management best practices for large, multi-workstream engagements — including stakeholder management, risk mitigation, dependency tracking, and executive communication.
- Technical Delivery Guidance: Coach and guide consultants working on technical requirements translation, ensuring customer needs are accurately captured, communicated to development and QA teams, and delivered to specification.
- Team Leadership & Development: Manage, coach, and develop a team of implementation consultants across both legacy and new platform workstreams — setting clear expectations, providing regular feedback, and fostering professional growth.
- Resource Balancing: Allocate team capacity across competing demands of daily T&M delivery and long-duration strategic projects, ensuring neither workstream suffers from under-resourcing.
- Customer Relationship Management: Serve as the senior escalation point for LFI customers, maintaining strong executive-level relationships and stepping in to resolve concerns when engagements encounter challenges.
- Revenue & Budget Oversight: Track T&M hours, project budgets, and LOEs across the growth portfolio, ensuring work is delivered within scope and revenue is captured accurately.
Qualifications
- Experience: 8+ years in professional services, program management, or implementation delivery roles within financial technology or enterprise SaaS, with at least 3 years in a people leadership capacity.
- Program Management Background: Strong foundation in program management methodologies and best practices, with proven experience leading complex, multi-workstream engagements for large enterprise or financial institution clients.
- Technical & Software Expertise: Demonstrated experience working with software development teams, translating customer requirements into technical specifications, and understanding integration architectures and delivery workflows.
- Dual-Mode Delivery: Proven ability to manage teams that operate in both high-volume, fast-turnaround delivery (T&M change requests) and long-duration, strategic program delivery simultaneously.
- People Leadership: Demonstrated ability to coach, develop, and hold accountable a team of consultants with varying experience levels — including performance management, career development, and mentoring on program management skills.
- Cross-Functional Coordination: Proven ability to work across organizational boundaries with development, QA, product, and partner teams to coordinate delivery and remove blockers.
- Customer-Facing Executive Presence: