Sr. Manager, Implementations

About the role

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities.

Responsibilities

• Lead and develop implementation teams across multiple client engagements
• Oversee solution design, configuration, data migration, testing, and deployment activities
• Partner with clients to define implementation strategies and business requirements
• Ensure projects are delivered on time, within scope, and to quality expectations
• Manage implementation risks, issues, and stakeholder communications
• Drive adoption of implementation best practices and process improvements
• Collaborate with product, support, and development teams to resolve complex client needs
• Monitor team performance, resource utilization, and client satisfaction metrics
• Support business growth through strong client relationships and implementation expertise
• Manage vendor performance and ongoing governance councils

Requirements

• Bachelor’s degree in Business, Accounting, Finance, Technology, or a related field, or equivalent experience
• Typically 5+ years of experience in software implementations, consulting, or professional services within financial services
• At least 3+ years of experience leading implementation, consulting, or project delivery teams
• Strong knowledge of image solutions, banking software, or banking operations
• Experience managing complex client-facing projects and cross-functional stakeholders
• Strong organizational, analytical, and problem-solving skills
• Excellent communication and relationship management abilities
• Ability to drive results in a fast-paced, client-focused environment

Preferred Qualifications

• Experience with FIS ImageCentre
• Deep understanding of banking operations (in-branch and service centers)
• Experience with data migration, solution configuration, and business process transformation
• Project management certification such as PMP or Agile credentials

What We Offer You

• Opportunities to make an impact in fintech
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community
• Competitive salary and benefits