Sr. Implementation Manager

For our client, we are seeking a Sr. Implementation Manager to join the team of a leader in the Information Technology space. This role will oversee the successful delivery of complex implementations, ensuring project plans, timelines, and customer commitments are executed with precision. The position serves as a key connector between customers, Product, Engineering, and Customer Success, helping drive smooth launches and strong client outcomes. It is a highly visible role focused on operational efficiency, stakeholder communication, and maintaining a high standard of customer satisfaction in a fast‑paced environment.

Location: Remote – US‑based candidates only (no visa sponsorship available).

Compensation

$115,000 – $140,000 annually

Responsibilities

• Build and manage project plans for implementation engagements.
• Develop processes to improve operational efficiency.
• Lead high‑visibility projects that impact customers.
• Serve as the primary point of contact for customer project updates from Product and Engineering.
• Manage customer deliverables against KPIs.
• Collaborate with Customer Success to ensure high customer satisfaction.
• Partner with internal teams and represent the implementation perspective in strategic meetings.

Qualifications

• 5+ years of project management experience.
• 2+ years implementing SaaS or data solutions in healthcare.
• Strong communication and presentation skills across organizational levels.
• Proven success in fast‑paced, results‑driven environments.
• Demonstrated resilience and tenacity in overcoming challenges.

Benefits

• Comprehensive health insurance options.
• Generous paid time off, including company‑wide wellness holidays.
• Retirement savings options.
• Health and charitable donation stipends.
• Engagement in impactful Business Resource Groups.
• Flexible work hours and remote work opportunities.
• Opportunity to work with leading biotech and life sciences companies.