Sr. Manager, Hybrid Infrastructure (PPM Solutions)

About the role

The Senior Manager, Product & Partner Management drives profitability and revenue through the integration and development of programs and business plans for product and partners within the CDW portfolio. The incumbent evaluates, creates, executes, and measures opportunities around the CDW product, services, and partner mix. The Sr. Manager, Partner & Product Management is responsible for all areas of partner management, partner investment including COOP, VIR and financial programs. This role aligns CDW and assigned partners’ marketing plans, along with owns, manages, and develops all assigned key partner relationships, and works closely with segment sales, ITS and PPM leaders to develop customer segment focus strategies.

Responsibilities

• Own and maximize PCM – Partner Controllable Margin for assigned categories - responsible for over $200M in PCM
• Manages, directs, and leads multiple top 10 partners in impact to the business
• Attends executive meetings and special projects as requested by Sr. Leadership
• Provides direction to Category Managers and partner with them to properly onboard them
• Develops and implements pricing strategies, monitors competitive activity, oversees product information, and identifies customer needs
• Owns the customer experience on cdw(g).com for responsible product categories and partners
• Owns the development of marketing plans for their solution services & product portfolio
• Maximizes revenue, profit, and vendor co-op for specific product category(s) through strategic planning and marketing
• Leads, manages, and interfaces with partners to develop or enhance the marketing of product(s) or services(s)
• Leads and directs merchandising activities
• Oversees and directs plays and programs on the Portfolio Management team within Marketing
• Affirms and understands competitive landscape and adjusts strategies as needed
• Assesses and understands emerging technologies and industry trends within the category and adjusts the plan accordingly
• Leads, performance manages, and develops coworkers, building a strong talent pool that allows for succession planning
• Acts as an escalation point and liaison between the vendor and CDW
• Leads and engages with Purchasing to help forecast sales, assists with promotional buy-in opportunities with partners, and communicates shifts in market pricing to help with buying decisions
• Communicates best practices across PPM
• Approves content for respective manufacturer ads as needed
• Creates, maintains, and executes an annual business plan
• Leads efforts to increase customer and account manager penetration for their category(s)
• 30% travel
• Lead cross departmental collaboration directly aligned to driving our corporate strategies
• Partner with brand teams to develop services plans aligned to Mission Forward
• Partner with compliance, contracts, and legal key stakeholders to adhere to our corporate compliance guidelines and best practices

Qualifications

• Bachelor’s Degree in Business, Information Technology, Marketing, or related field
• 6 years of product management, marketing, supply chain, sales, or finance experience
• 3 years of team management experience

Preferred Skills, Experience, And Qualities

• Proven track record in services product management/marketing a product line(s)
• Strong cross-functional team skills
• Strong strategic and executional leader
• History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
• Demonstrated financial and analytical skills
• Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at all levels
• History of building and maintaining productive working relationships
• Strong conflict resolution skills with the ability to be persuasive and hold partners and coworkers accountable
• Proficient in Microsoft Office applications
• Demonstrated ability to master a product portfolio

What We Expect Of You

Own and maximize PCM – Partner Controllable Margin for assigned categories - responsible for over $200M in PCM

Manages, directs, and leads multiple top 10 partners in impact to the business

Attends executive meetings and special projects as requested by Sr. Leadership

Provides direction to Category Managers and partner with them to properly onboard them

Develops and implements pricing strategies, monitors competitive activity, oversees product information, and identifies customer needs

Owns the customer experience on cdw(g).com for responsible product categories and partners

Owns the development of marketing plans for their solution services & product portfolio

Maximizes revenue, profit, and vendor co-op for specific product category(s) through strategic planning and marketing

Leads, manages, and interfaces with partners to develop or enhance the marketing of product(s) or services(s)

Leads and directs merchandising activities

Oversees and directs plays and programs on the Portfolio Management team within Marketing

Affirms and understands competitive landscape and adjusts strategies as needed

Assesses and understands emerging technologies and industry trends within the category and adjusts the plan accordingly

Leads, performance manages, and develops coworkers, building a strong talent pool that allows for succession planning

Acts as an escalation point and liaison between the vendor and CDW

Leads and engages with Purchasing to help forecast sales, assists with promotional buy-in opportunities with partners, and communicates shifts in market pricing to help with buying decisions

Communicates best practices across PPM

Approves content for respective manufacturer ads as needed

Creates, maintains, and executes an annual business plan

Leads efforts to increase customer and account manager penetration for their category(s)

30% travel

Lead cross departmental collaboration directly aligned to driving our corporate strategies

Partner with brand teams to develop services plans aligned to Mission Forward

Partner with compliance, contracts, and legal key stakeholders to adhere to our corporate compliance guidelines and best practices