Sr. Manager, Field Ops Training
Role Summary
The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.
Key Responsibilities
Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals
Oversee the full training lifecycle, including new hire onboarding, uptraining, upselling, certifications, leadership development, and rollout readiness
Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce
Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions
Use field performance data, learning feedback, and business results to continuously improve training effectiveness
Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement
Set clear goals, performance expectations, and development plans to build a high-performing training organization
Foster a culture of accountability, continuous improvement, and practical problem solving
Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance
Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards
Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution
Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments
Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders
Standardize national training programs while allowing for regional execution needs where appropriate
Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue
Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale
Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes
Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets
Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams
Qualifications
8+ years of experience in training, learning and development, field enablement, or operational training leadership
3+ years of people leadership experience managing teams and developing leaders
Bachelor’s degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience
Familiarity with LMS platforms, mobile learning, and modern enablement tools
Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment
Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training
Strong stakeholder management, facilitation, and cross-functional partnership skills
Data-driven mindset with experience using metrics to improve training outcomes and operational performance
Preferred Experience
Infield service, home services, technical operations, or similar installation-based environments
Background in technical training, certification programs, or hands-on skills development
Experience integrating training with SOPs, governance, safety, and operational excellence programs
Familiarity with LMS platforms, mobile learning, and modern enablement tools
Success in building training that improves readiness, consistency, and quality across a large national field workforce
Strategic thinking and practical field credibility, especially in equipment installation environments
Leadership through influence, structure, and execution in complex cross-functional operating environments
Scales programs effectively while maintaining strong real world relevance and measurable impact