Sr. Manager, Field Operations
Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with more than 25 utilities and municipalities to provide customized solutions tailored to any community, delivering real value where people live. Our work helps homeowners protect essential systems—HVAC, appliances, electrical, water, sewer, gas lines, and more—so they can avoid the stress and financial impact of unexpected repairs.
About the role
The Field Operations Senior Manager (FOSM) will oversee and manage Regional Operation Managers and their respective markets, including one major market with a total of $70M in contractor spend. This role ensures compliance with all partner SLAs and KPIs. This is a remote position requiring 50% travel to meet key providers, job sites, and for periodic trips to our headquarters in Naperville, IL for business planning.
Responsibilities
- Manage $70M in contractor spend and AJC management
- Ensure all markets are at or below budget
- Manage Regional Operation Managers (ROMs) and direct reports
- Conduct weekly team and one-on-one meetings
- Oversee training and management of new contractors/markets
- Perform monthly site visits in reporting ROMs’ regions
- Quarterly visits to Naperville to meet with the management team
- Ensure compliance with all SLAs and KPIs
- Risk-mitigate and support the field team for complaints and hardships
Requirements
- 5+ years of contractor management experience
- 3-5 years of people management experience
- Bachelor’s degree or 6+ years of relevant industry experience
Skills
- Proficient PC skills, including Microsoft Office tools (Excel, Word, Outlook)
- Able to learn and navigate different software systems used for daily tasks
- Action-oriented with a focus on seizing opportunities
- Ability to motivate and empower teams
- Strong performance management and situational leadership skills
- Leading with influence, not just authority
- Effective organization and resource management
Pay
The base pay range for this position is $125,120 - $180,000 USD yearly. The specific pay offered will depend on qualifications, experience, education, and skill set. Compensation may also include an annual performance-based bonus, sales incentive plan, or commission target.
Benefits
- Comprehensive health coverage (medical, dental, vision)
- Paid short-term and long-term disability coverage
- 401(k) plan with 4% company match
- Generous paid time off
- Education assistance program
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Employee wellness resources (EAP, legal, financial)
- Vibrant company culture with monthly town halls, recognition programs, and Employee Business Resource Groups (EBRGs)
Schedule
This is a remote position requiring 50% travel, including monthly site visits and quarterly trips to headquarters in Naperville, IL.