Sr. Manager, Field & Customer Solutions

Purpose

The Senior Manager, Field and Customer Solutions (F&CS) is a high‑impact field‑based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites. ACM is a digital solution that enables efficient pre‑op planning and case coordination for orthopedic surgeries through the use of AI and traditional templating to deliver operational, commercial and customer benefits.

Key Responsibilities

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C‑suite executives, IT, and administrative staff.
• Leads the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals.
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences.
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.
• Builds relationships and interfaces regularly with Area VPs, Regional Managers, Distributor Principles, Sales Consultants and Commercial Platform teams to support ACM and business goals.
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Required Qualifications

• Bachelor’s degree is required; graduate degree preferred.
• A minimum of eight (8) years of relevant professional work experience.
• Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering.
• Strong collaboration, partnering, and negotiation skills.
• Demonstrated ability to work independently with strong planning and organizational skills.

Preferred Qualifications

• Healthcare industry/environment experience.
• Orthopedic sales or marketing experience.
• Knowledge of orthopedic products.
• People management experience.
• Experience with managing EMR/EHR integrations.

Additional Position Details

• Remote work options may be considered on a case‑by‑case basis and if approved by the Company.
• May require up to 25% domestic travel to other locations and sites.
• This position is based in West Chester, PA; Raritan, NJ; Raynham, MA; Warsaw, IN; or Palm Beach Gardens, FL.

Pay & Benefits

Pay range: $122,000.00 – $212,750.00

Benefits include:

• Consolidated retirement plan (pension) and savings plan (401(k)).
• Long‑term incentive program eligibility.
• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year (48 hours for Colorado residents; 56 hours for Washington residents).
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time – up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of birth/adoption/foster care.
• Bereavement Leave – 240 hours for immediate family; 40 hours for extended family per calendar year.
• Caregiver Leave – 80 hours in a 52‑week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time‑Off – 80 hours per calendar year.