Sr. Manager Field & Customer Solutions

About the role

The Senior Manager, Field and Customer Solutions (F&CS) is a high-impact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites.

Responsibilities

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.
• Led the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals.
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences.
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Requirements

• Bachelor’s degree is required; graduate degree preferred.
• A minimum of eight (8) years of relevant professional work experience.
• Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering.
• Strong collaboration, partnering, and negotiation skills.
• Demonstrated ability to work independently with strong planning and organizational skills.

Qualifications

• Healthcare industry/environment experience.
• Orthopaedic sales or marketing experience.
• Knowledge of orthopaedic products.
• People management experience.
• Experience with managing EMR/EHR integrations.

Skills

• Coaching.
• Compliance Management.
• Cross-Functional Collaboration.
• Customer Acquisition Strategy.
• Customer Centricity.
• Customer Journey Mapping.
• Customer Relationship Management (CRM).
• Customer Retentions.
• Customer Success Management (CSM).
• Fact-Based Decision Making.
• Mentorship.
• Organizing.
• Performance Measurement.
• Relationship Building.
• Sales Enablement.
• Sales Support.
• Technical Credibility.

Benefits

• Additional Description for Pay Transparency.
• For Pay Transparency Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Please Use The Following Language For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits.
• Benefits Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
• Vacation –120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year.
• Holiday pay, including Floating Holidays –13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period10 days.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.