Sr. Manager Field & Customer Solutions

About the role

The Senior Manager, Field and Customer Solutions (F&CS) is a high-impact field-based role supporting DePuy Synthes Supply Chain organization that partners with the Commercial and Field Sales organizations to deploy and support the Advance Case Management (ACM) solution with surgeons and provider sites.

Responsibilities

• Identifies potential ACM customers and partners with the Commercial organization and Field Sales team to drive engagement with key customer targets.
• Presents ACM to various customer stakeholders including surgeons, C-suite executives, IT, and administrative staff.
• Led the deployment of ACM with customers within assigned regions. This includes remote and onsite activities and training.
• Achieves annual site and surgeon deployment goals.
• Supports the ongoing use of ACM by customers and associated Field Sales stakeholders by reviewing relevant metrics and data and addressing issues as they arise.
• Drives awareness and education of ACM to key Commercial and Field Sales leaders in order to drive customer engagement. This may include leading and participating in professional/commercial education courses, labs and industry conferences.
• Indirectly manages and influences stakeholders across the Field and Customer Solutions team, IT, Legal, Contracting, Commercial, and HCC in order to meet implementation timelines and goals.
• Works closely with the F&CS Operations and Platform teams to provide input, feedback, and insights on marketing materials, implementation process, reporting needs, and tools.
• Supports the development and management of other digital solutions and participates in other company projects and initiatives as required.

Requirements

• Bachelor’s degree is required; graduate degree preferred.
• A minimum of eight (8) years of relevant professional work experience.
• Experience in Sales, Marketing, Supply Chain, Finance, Digital Health or Engineering.
• Strong collaboration, partnering, and negotiation skills.
• Demonstrated ability to work independently with strong planning and organizational skills.

Qualifications

• Healthcare industry/environment experience.
• Orthopaedic sales or marketing experience.
• Knowledge of orthopaedic products.
• People management experience.
• Experience with managing EMR/EHR integrations.

Preferred Qualifications

• Healthcare industry/environment experience.
• Orthopaedic sales or marketing experience.
• Knowledge of orthopaedic products.
• People management experience.
• Experience with managing EMR/EHR integrations.

Skills

• Consulting.
• Critical Thinking.
• Cross-Functional Collaboration.
• Customer Acquisition Strategy.
• Customer Centricity.
• Customer Journey Mapping.
• Customer Relationship Management (CRM).
• Customer Retentions.
• Customer Success Management (CSM).
• Fact-Based Decision Making.
• Mentorship.
• Organizing.
• Performance Measurement.
• Relationship Building.
• Sales Enablement.
• Sales Support.
• Technical Credibility.

Benefits

• Additional general information on Company benefits can be found at: - https://www.careers.jnj.com/employee-benefits.
• For Pay Transparency - https://www.careers.jnj.com/pay-transparency.