Sr Manager, Exhibit Center Operations & Sales

Supports strategic planning, exhibit sales, operational execution, floor management, and day-to-day management of the Space Foundation's Exhibit Center programs at all events featuring an Exhibit Hall. Drives exhibitor satisfaction, retention, and revenue growth for the annual Space Symposium and other assigned events.

Responsibilities

• Increase revenue growth and sales objectives by leading exhibit sales, department financial goals, exhibitor retention, and upselling sponsorships and corporate memberships while delivering an exceptional customer experience.
• Achieve operational excellence through strategic planning and execution of a seamless, world-class Exhibit Center experience.
• Drive strategic improvement by continuously improving processes, leveraging technology, analyzing performance metrics, and implementing best practices to support long-term growth.
• Oversee the design and layout of the exhibition floor plan to maximize space efficiency and traffic flow for all Space Foundation events.
• Engage with internal and external customers to strengthen relationships, identify new business opportunities, and cultivate long-term partnerships.
• Provide operational leadership throughout the event lifecycle, including planning, coordination, and execution of all Exhibit Center activities.
• Oversee the development and implementation of the Exhibitor Kit, booth design, exhibit hall setup and dismantle, move-in and move-out operations, and vendor coordination for freight, drayage, and exhibitor services.
• Collaborate across departments to ensure operational elements are executed efficiently, safely, and in accordance with Space Foundation standards.
• Serve as the on-site lead during events, managing production schedules, vendor and contractor relationships, facility staff, and resolving real-time logistical issues.
• Author exhibitor service manuals and enforce all rules, codes, and safety protocols on the exhibit floor.
• Oversee compliance with Certificate of Insurance, Crowd Management, ADA compliance, Emergency planning, and venue regulations for each event.
• Manage and develop a small Exhibit Operations team, providing guidance and professional development.
• Perform other duties as assigned.

Supervisory Responsibilities

• Oversee assigned personnel by setting priorities, coaching for development, and managing performance reviews to achieve individual and team success.

Qualifications

• Minimum 10 years of experience in exhibit center operations and trade show sales.
• Certified in Exhibition Management (CEM).
• IAEE member.
• Bachelor’s degree or equivalent in a relevant discipline.
• Familiarity with the aerospace industry and/or related trade associations preferred.
• Multi-task oriented with the ability to work well under pressure and adhere to deadlines.
• Experience using CRM and registration systems; familiarity with event tech platforms and floor plan software.
• Strong knowledge of exhibition industry standards and regulations.
• Experience working within a budget and managing department financials.
• Proficient in HubSpot and DocuSign.
• Strong client-facing and communication skills as a sales professional.
• Project management software knowledge.

Skills

• Proven leadership with a positive, proactive approach.
• Strong negotiation skills, poise, tact, discretion, and ability to maintain confidentiality.
• Highly organized with a strong understanding of the Space Foundation's mission and sales objectives.
• Ability to work independently and as part of a team, with strong communication across remote locations.
• Knowledge of search engine optimization and HTML.
• Experience with HubSpot, Capture Technologies, IMS System, or MapYourShow is helpful.
• Ability to learn new applications quickly.

Physical Demands

• Extended periods of sitting or standing at a workstation.
• Frequent use of a computer and other standard office equipment.
• Occasional movement, including walking, lifting, or carrying items up to 15 pounds.

Work Environment

• Primarily office-based with standard equipment and furnishings.
• Requires both U.S. and international travel.
• Participation in offsite meetings or events.
• Noise level ranges from quiet to moderate.

Schedule

• Full-time position, 40+ hours per week.
• Primary work site: Space Foundation headquarters in Colorado Springs, CO.
• Hybrid policy allows for up to two remote days per week.
• Regular schedule: Monday through Friday, 8:00 A.M. to 5:00 P.M.