Sr. Manager, Enterprise Systems

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

Overview

The Sr. Manager, Enterprise Systems will play a critical role in driving the evolution of the company’s enterprise and corporate systems to support continued growth and strategic initiatives. This role will lead and develop a team of software engineers, system administrators, and business analysts, while partnering closely with internal stakeholders and external vendors to evaluate, implement, and optimize enterprise solutions.

Responsibilities

• Builds, leads, and mentors a matrix team of technologists across a diverse portfolio of enterprise and business systems
• Evaluates emerging technologies and trends, translating opportunities into technical, process, and cross-functional improvements across the organization
• Oversees both internally hosted and vendor-hosted applications to ensure performance, security, data integrity, and regulatory compliance
• Designs scalable team operating models, workforce plans, and resource strategies in partnership with senior leadership
• Develops and drives a solution roadmap that aligns business applications with evolving business needs to optimize operations and enable growth
• Fosters a culture of continuous improvement, accountability, and high-quality, timely delivery
• Implements lean, agile SDLC practices with appropriate governance and controls for a public company environment
• Responsible for adherence and process improvement to SOX guidelines for IT systems, preparing monthly and quarterly evidence, reviewing findings with leadership and is active participant in internal and external audit reviews
• Ensures accurate, thorough technical documentation of systems, business processes, and optimization initiatives
• Provides end-to-end production support for all systems, including outage management, stakeholder communication, and vendor coordination
• Manages system-related spend, ensuring budget adherence and cost-effective decision-making

Qualifications

• Bachelor’s degree in Engineering, Technology, Mathematics/Statistics, or a related scientific field preferred
• 5+ years of progressively responsible experience in one or more of the following areas: software engineering, solution architecture, business process optimization, or enterprise application administration
• Minimum of 3 years of experience leading and managing technical teams in fast-paced, high-growth environments supporting enterprise systems, including ERP, CRM, HCM, LMS, and business collaboration platforms
• Experience with Agile methodologies and lean delivery practices required
• Demonstrated success leading technology-driven transformation initiatives, including ERP, HCM, and CRM implementations and integrations
• Experience implementing, integrating, and supporting ERP platforms and integrated financial systems
• Strong experience operating in SOX-controlled and corporate compliance environments
• Demonstrated success serving as a product owner for Salesforce and other enterprise platforms
• Broad experience with cloud-based enterprise applications such as Microsoft Dynamics, NetSuite, Concur, Salesforce, SharePoint, and HCM platforms like Workday, UKG, Ceridian, etc
• Experience evaluating and deploying AI-enabled tools or agents to automate routine processes and decision-making preferred
• Strong understanding of software development and quality assurance practices, including testing strategies, methodologies, tooling, and automation techniques
• Proven ability to lead team up-skilling and capability-building initiatives aligned to strategic growth objectives using S.M.A.R.T.-based goals
• Proficiency with the Atlassian product suite (e.g., Jira, Confluence)
• Proficiency with Microsoft Office applications
• Exceptional communication, presentation, and facilitation skills, with demonstrated strengths in road-mapping, stakeholder management, and vendor management across all organizational levels
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Creative, progressive, thought leadership with the ability to influence at all levels of the organization
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!