Sr. Manager - Enterprise Content & Information Management

About the role

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024 and a spot on Fast Company’s list of the World’s Most Innovative Companies.

Responsibilities

• Serve as the primary program owner for enterprise content and information management across Hines.
• Partner with Legal, Compliance, Records, Information Security, Infrastructure, and business stakeholders to operationalize retention, access, external sharing, and records-management requirements.
• Develop and implement standards for naming, site/folder structure, metadata, provisioning, ownership, archival readiness, and content lifecycle processes.
• Collaborate with architects, platform administrators, developers, and integration teams to ensure content platforms align with Hines’ current technology stack and security requirements.
• Support future readiness for enterprise search, knowledge management, automation, and AI by improving the structure, ownership, and governance of business content.
• In partnership with the Director of Enterprise Applications, manage vendor engagement, product updates, service levels, roadmap discussions, and issue resolution for related platforms.
• Lead special projects involving content platforms, including migrations, platform enhancements, governance rollouts, repository cleanup, and new implementations.
• Work in partnership with the Business Transformation Group (BTG) and business stakeholders to gather requirements and recommend practical solutions that support enterprise standards.
• Supervise, coach, and provide guidance to administrators, analysts, and/or outsourced partners supporting content and information management programs.
• Support GDPR, PII, records, and compliance requirements through established security protocols, procedures, and governance practices.

Requirements

• Bachelor's degree in computer science, information systems, information management, business administration, library/information science, records management, or a related field from an accredited institution is strongly preferred.
• 8+ years of experience in IT, enterprise applications, information management, content management, records management, or a related field.
• 5+ years of experience supervising administrators, analysts, program resources, and/or outsourced partners.
• Demonstrated experience governing or supporting enterprise content platforms such as Box, SharePoint, Microsoft Teams, OneDrive, Microsoft 365, DocuSign, Adobe, or similar tools.
• Hands-on experience driving content governance, repository cleanup, migrations, access reviews, external sharing remediation, metadata/taxonomy, and lifecycle management programs.
• Proven ability to lead cross-functional programs with Legal, Compliance, Records, Information Security, IT, vendors, and business stakeholders.
• Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications is preferred.
• Experience in a global, regulated, real estate, investment management, financial services, or professional services environment is preferred.

Pay

$139,600 - $207,350 (New York)

About Hines

Hines is a leading global real estate investment manager with a diverse portfolio spanning $93.2 billion in assets across living, office, retail, mixed-use, logistics, and life science projects. Our strategic approach integrates local expertise with global knowledge, prioritizing the growth and well-being of our 5,000 employees in 30 countries. We offer comprehensive training, competitive compensation, robust benefits, and generous vacation packages to foster an inclusive environment where everyone can thrive.