Sr. Manager - Enterprise Content & Information Management

Responsibilities

• Serve as the primary program owner for enterprise content and information management across Hines.
• Partner with Legal, Compliance, Records, Information Security, Infrastructure, and business stakeholders to operationalize retention, access, external sharing, and records-management requirements.
• Develop and implement standards for naming, site/folder structure, metadata, provisioning, ownership, archival readiness, and content lifecycle processes.
• Collaborate with architects, platform administrators, developers, and integration teams to ensure content platforms align with Hines current technology stack and security requirements.
• Support future readiness for enterprise search, knowledge management, automation, and AI by improving the structure, ownership, and governance of business content.
• In partnership with the Director of Enterprise Applications, manage vendor engagement, product updates, service levels, roadmap discussions, and issue resolution for related platforms.
• Lead special projects involving content platforms, including migrations, platform enhancements, governance rollouts, repository cleanup, and new implementations.
• Work in partnership with Business Transformation Group (BTG) and business stakeholders to gather requirements and recommend practical solutions that support enterprise standards.
• Supervise, coach, and provide guidance to administrators, analysts, and/or outsourced partners supporting content and information management programs.
• Support GDPR, PII, records, and compliance requirements through established security protocols, procedures, and governance practices.

Qualifications

• Bachelor's degree in computer science, information systems, information management, business administration, library/information science, records management, or a related field from an accredited institution is strongly preferred.
• 8+ years of experience in IT, enterprise applications, information management, content management, records management, or a related field.
• 5+ years of experience supervising administrators, analysts, program resources, and/or outsourced partners.
• Demonstrated experience governing or supporting enterprise content platforms such as Box, SharePoint, Microsoft Teams, OneDrive, Microsoft 365, DocuSign, Adobe, or similar tools.
• Hands-on experience driving content governance, repository cleanup, migrations, access reviews, external sharing remediation, metadata/taxonomy, and lifecycle management programs.
• Proven ability to lead cross-functional programs with Legal, Compliance, Records, Information Security, IT, vendors, and business stakeholders.
• Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications is preferred.
• Experience in a global, regulated, real estate, investment management, financial services, or professional services environment is preferred.

Pay

$139,600 - $207,350 (New York)