Sr Manager, Enterprise Batch Services

Key Responsibilities

• Lead and manage batch scheduling operations across multiple applications.
• Provide Level 2 support for batch execution and incident resolution.
• Collaborate with application support teams and Production Control to ensure seamless operations.
• Drive continuous process improvement and automation initiatives.
• Document processes, procedures, and technical solutions.
• Mentor and cross-train team members to build technical depth and resilience.
• Communicate effectively with technical teams, end-users, and senior management.
• Evaluate and resolve business-impacting issues with urgency and precision.

Required Qualifications

• 8–10 years of experience in enterprise batch processing and support.
• Proven leadership experience in a technical environment.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Technical Skills

• Control-M (must-have)
• AI skillset
• Mainframe Tools: JES/SDSF, ISPF, JCL, CA-ESP, CA11
• Distributed Systems: UNIX / LINUX / Windows (SA-level knowledge)
• File Transfers: NDM, FTP, SFTP, PGP/FTP, NFS
• Scripting & Programming: Unix Shell Scripting, PERL
• Database & Data Tools: SQL, Oracle, MS-SQL Server, PostgreSQL, Hadoop (Big Data)
• Infrastructure Knowledge: Backup & Recovery, High Availability/Disaster Recovery, Clustering (Unix & Windows)
• Security & Networking: SSL, LDAP, Network Communication
• Virtualization: Virtual Machines

Preferred Attributes

• Strong presentation and technical documentation skills.
• Experience in mentoring and developing team capabilities.
• Ability to assess customer impact and escalate appropriately.