Sr Manager, Digital Product - Operational Planning

Job Summary

We are looking for a dynamic, experienced Senior Product Manager to join the Signify Health Outreach team in a newly created role at the intersection of data, operations, and product strategy.

Roles and Responsibilities

• Define and own the product vision and roadmap for operational planning and demand generation — building on existing prototypes and strategic direction to deliver the foundational capabilities needed to forecast outreach demand, model supply and capacity, and surface planning insights that drive better organizational decisions.
• Own the product development of an internal planning tool that visualizes supply and demand across both outreach capacity and clinician availability — defining the user experience, data requirements, and underlying logic that help operational leaders understand capacity gaps and act on them; partner closely with Engineering and Analytics to bring these capabilities to life.
• Lead the development of a recommendation engine that helps the organization optimize how outreach and clinician capacity is allocated across member populations; ensure outputs are reliable, interpretable, and actively used in planning and goal-setting.
• Ensure planning tool outputs inform downstream systems responsible for generating detailed clinician capacity plans; partner with Engineering and cross-functional stakeholders to define integration requirements and maintain data integrity across systems.
• Define the data inputs required to support accurate forecasting and planning; partner with Analytics, Finance, and Operations to identify, integrate, and maintain those inputs across planning cycles.
• Navigate a matrixed organizational environment effectively — building trust and alignment with cross-functional partners who do not report to you, and influencing roadmap decisions across teams with competing priorities.
• Proactively identify user and business needs; drive tradeoff conversations and negotiate priorities across Engineering, Operations, and peer Product teams to achieve roadmap objectives.
• Develop a clear product vision and short- and long-term roadmap with defined success metrics; communicate roadmap priorities and tradeoffs clearly across the organization and to senior leadership.
• Define, track, and communicate KPIs that reflect the effectiveness of operational planning — including the proportion of members matched to outreach capacity within target windows and the degree to which completion goals are met across the year.
• Communicate complex analytical and planning concepts — written and verbally — to influence peers and stakeholders; synthesize model outputs and operational data into clear, actionable insights for leadership audiences.
• Cook up dependencies across adjacent product domains and clearly manage stakeholder expectations on timelines and scope.

Basic Qualifications

• Bachelor’s degree in business, a quantitative field, or equivalent combination of formal education and experience.
• 7+ years of professional experience, including 5+ years in product management.
• Strong track record of driving measurable business outcomes in ambiguous, end-to-end problem spaces that span multiple systems and teams.
• Demonstrated experience with demand forecasting, capacity modeling, or supply and demand optimization — including building or owning complex analytical models in a product or operational context.
• Experience owning data-intensive product experiences, including defining requirements for visualization tools, planning interfaces, or user-facing analytical products; comfort partnering with design and engineering to deliver intuitive, high-quality user experiences.
• Demonstrated ability to lead through influence in a matrixed organization — building alignment across cross-functional teams without direct authority.
• Excellent written and verbal communication skills; able to tailor messaging effectively for both technical and non-technical audiences, including senior leadership.

Preferred Qualifications

• Experience building products in early-stage environments where strategic direction exists but significant product definition, tooling, and execution work remains — comfort moving from prototype to production.
• Familiarity with healthcare operations, outreach programs, or population health contexts — including an understanding of how clinician availability, member-level data, and operational capacity interact to drive care delivery decisions.
• Experience working alongside data science or analytics teams to productize forecasting models or translate algorithmic outputs into planning tools.
• Experience building internal operator tools — including an understanding of the unique requirements around usability, reliability, and integration that distinguish internal tools from consumer-facing products.
• Experience designing or owning products that feed downstream systems or inform automated workflows; familiarity with data pipeline and integration considerations.
• Experience applying AI or automation to improve forecasting accuracy, planning workflows, or capacity allocation recommendations.
• An entrepreneurial spirit with the ability to work independently and effectively in a results-oriented, fast-paced environment.
• Passionate about transforming the US healthcare system and the way care is delivered; motivated by work that creates tangible value for the members and clinicians we serve.
• Innate curiosity and a strong bias toward data-informed decision-making, with an instinct to challenge assumptions and uncover creative solutions.

Pay Range

The Typical Pay Range For This Role Is $118,450.00 - $236,900.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.