Sr Manager, Digital Product Management (PL)

Product Strategy & Vision

Define and drive a clear, outcome-focused product vision and roadmap aligned to enterprise priorities and industry trends.
Influence roadmap prioritization using synthesized client data, market insights, and cross-domain signals.
Identify opportunities to modernize and scale digital onboarding, forms, and document workflows.
Align product strategy to broader organizational goals, balancing short-term delivery with long-term impact.
Establish success metrics, business outcomes, and prioritization frameworks.

Execution & Delivery Leadership

Own end-to-end delivery of complex, cross-functional initiatives.
Translate strategy into actionable product plans, requirements, and delivery milestones.
Drive consistent, high-quality execution across multiple product teams.
Set planning cadences and ensure accountability to OKRs across teams.
Escalate and resolve cross-domain delivery issues and systemic risks.

People Leadership & Team Development

Lead, coach, and develop a team of product managers across multiple product areas.
Establish clear ownership, accountability, and operating standards for product teams.
Provide structured feedback, career development, and mentorship.
Build a strong team culture grounded in ownership, clarity, and continuous improvement.
Ensure effective capacity planning, prioritization discipline, and alignment across the team.
Coach product managers on decision-making, prioritization, and product practices across teams.
Create stretch opportunities and development paths aligned to business priorities.

Cross-Functional Partnership

Partner closely with Engineering, UX, Operations, Legal/Compliance, and Business leaders.
Align stakeholders around priorities, tradeoffs, and sequencing.
Operate as the single-threaded product leader across multiple teams and domains.
Facilitate high-stakes discussions and drive alignment across complex stakeholder groups.
Collaborate with senior leaders to achieve shared outcomes and resolve conflict across teams.

Client & Representative Experience

Develop deep understanding of client and representative workflows, needs, and pain points.
Champion simple, intuitive, and scalable experiences.
Balance experience improvements with operational efficiency and risk requirements.
Use patterns in client data and feedback to influence decisions beyond immediate team scope.
Ensure delivered experiences consistently meet defined quality and outcome standards.

Product Discovery & Innovation

Lead product discovery, experimentation, and validation efforts.
Identify opportunities for automation, simplification, and modernization.
Leverage emerging technologies to unlock new capabilities and efficiencies.
Establish consistent experimentation and learning practices across teams.
Promote adoption of emerging technologies (e.g., AI) with shared practices and standards.

Qualifications

• Bachelor’s degree (Business, Engineering, Computer Science, or similar)
• 8–10+ years of product management or related experience
• Working experience at Schwab or other financial services firms
• Proven experience leading and developing product managers, including coaching beyond direct team scope
• Demonstrated ability to define product strategy and translate it into measurable outcomes (OKRs, KPIs)
• Experience setting planning cadences and driving execution across multiple teams or workstreams
• Strong cross-functional leadership experience across Engineering, UX, Operations, and Risk/Compliance in complex environments
• Proven ability to influence senior stakeholders and align teams in ambiguous or high-pressure situations
• Deep expertise in product management practices (roadmapping, discovery, agile, governance) and scaling standards across teams
• Strong data-driven decision-making skills using qualitative and quantitative inputs
• Experience with complex digital platforms (e.g., onboarding, workflows, integrations)
• Strong technical fluency to partner effectively with engineering teams and evaluate system trade-offs