Sr. Manager-Digital Product Management

About the role

The successful candidate will be responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing business requirements, defining the product vision, and working closely with business, technology, customer partners, and vendors to ensure business value and client satisfaction goals are met.

Responsibilities

• Develop a clear product strategy for your set of products and services within the overall product portfolio, ensuring they are positioned correctly in terms of breadth and depth of functionality
• Work closely with other product managers to create, manage, and maintain the product portfolio roadmap, identifying client and employee pain points, converting them into themes, initiatives, and features and prioritizing them in a quantifiably justified way
• Develop a strong working relationship with external vendors and insure they are meeting business needs through their products
• Lead and coordinate large strategic and complex projects, with executive visibility and multiple critical dependencies
• Perform and leverage market and user research to further support rationale for product development and positioning
• Act as a player/coach, setting the standard that the team will strive for
• Develop talent to be the next generation of leaders through promoting growth and coaching to improve work deliverables
• Lead without formal authority, exhibiting and promoting a Lean-Agile mindset and practices
• Promote cross-team and cross-organizational knowledge sharing through forums such as user groups, design reviews, communities of practice, etc.
• Maintain a “pulse” on trends important to our clients and business goals to explore and maximize new solutions that meet needs

Requirements

• Bachelor's Degree
• Vendor relationship management experience
• 5+ years of experience, particularly in product management and product development capacity within a contact center or call center environment
• 3+ years of experience managing teams in a player/coach role
• 3+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)
• Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization
• Demonstrated collaborative style, with ability to lead and influence diverse teams with and without authority
• Strong detail and process orientation using data to measure productivity and progress
• Excellent problem-solving and critical-thinking skills

Qualifications

• Master's Degree preferred

Skills

Experience cloud-based contact center tools for large-scale contact centers

Experience managing products leveraging GenAI

Benefits

Includes a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Pay

This role is also eligible for bonus or incentive opportunities.

Schedule

At Schwab, we embrace a Hybrid Work and Flexibility approach that balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.