Sr Manager, Digital Product Management (PL)

What You’ll Do

• Product Strategy & Vision
• Influence roadmap prioritization using synthesized client data, market insights, and cross-domain signals
• Identify opportunities to modernize and scale digital onboarding, forms, and document workflows
• Align product strategy to broader organizational goals, balancing short-term delivery with long-term impact
• Establish success metrics, business outcomes, and prioritization frameworks
• Execution & Delivery Leadership
• Own end-to-end delivery of complex, cross-functional initiatives
• Translate strategy into actionable product plans, requirements, and delivery milestones
• Drive consistent, high-quality execution across multiple product teams
• Set planning cadences and ensure accountability to OKRs across teams
• Escalate and resolve cross-domain delivery issues and systemic risks
• People Leadership & Team Development
• Lead, coach, and develop a team of product managers across multiple product areas
• Establish clear ownership, accountability, and operating standards for product teams
• Provide structured feedback, career development, and mentorship
• Create stretch opportunities and development paths aligned to business priorities
• Cross-Functional Partnership
• Partner closely with Engineering, UX, Operations, Legal/Compliance, and Business leaders
• Align stakeholders around priorities, tradeoffs, and sequencing
• Operate as the single-threaded product leader across multiple teams and domains
• Facilitate high-stakes discussions and drive alignment across complex stakeholder groups
• Collaborate with senior leaders to achieve shared outcomes and resolve conflict across teams
• Client & Representative Experience
• Develop deep understanding of client and representative workflows, needs, and pain points
• Champion simple, intuitive, and scalable experiences
• Balance experience improvements with operational efficiency and risk requirements
• Use patterns in client data and feedback to influence decisions beyond immediate team scope
• Ensure delivered experiences consistently meet defined quality and outcome standards
• Product Discovery & Innovation
• Lead product discovery, experimentation, and validation efforts
• Identify opportunities for automation, simplification, and modernization
• Leverage emerging technologies to unlock new capabilities and efficiencies
• Establish consistent experimentation and learning practices across teams
• Promote adoption of emerging technologies (e.g., AI) with shared practices and standards

What You’re Good At

• Strategic leadership & prioritization
• Cross-team execution & operational excellence
• Systems thinking & enterprise mindset
• Stakeholder influence & alignment at scale
• Client-centered decision making
• Coaching & talent development
• Product discovery & innovation leadership
• Communication & executive storytelling

Required Qualifications

• Bachelor’s degree (Business, Engineering, Computer Science, or similar)
• 8–10+ years of product management or related experience
• Working experience at Schwab or other financial services firms
• Proven experience leading and developing product managers, including coaching beyond direct team scope
• Demonstrated ability to define product strategy and translate it into measurable outcomes (OKRs, KPIs)
• Experience setting planning cadences and driving execution across multiple teams or workstreams
• Strong cross-functional leadership experience across Engineering, UX, Operations, and Risk/Compliance in complex environments
• Proven ability to influence senior stakeholders and align teams in ambiguous or high-pressure situations
• Deep expertise in product management practices (roadmapping, discovery, agile, governance) and scaling standards across teams
• Strong data-driven decision-making skills using qualitative and quantitative inputs
• Experience with complex digital platforms (e.g., onboarding, workflows, integrations)
• Strong technical fluency to partner effectively with engineering teams and evaluate system trade-offs

Preferred Qualifications

• MBA
• Track record of building high-performing teams and fostering a culture of accountability and continuous improvement